Freshdesk can be purchased on its own or can be purchased along with their sales, marketing, calling, chat, and collaboration tools. The most basic customer service desk plan is free for unlimited users, but has limited capabilities. Most teams will outgrow that tier fairly quickly just based on the need for efficiency, but the rest of the tiers are fairly affordable for small businesses. Freshdesk also makes it clear that you own your data, and you can export it from their systems at any time, which means you’re not locked in once you start.

In a traditional environment, testing gets completed at the end of a development cycle. But as more and more companies move toward a DevOps and continuous delivery model in which software is constantly in development and must always be deployment-ready, leaving testing until the end no longer works. That’s where continuous testing comes in — to ensure quality at every stage of development.
You can (and should) regularly back up files to an external hard drive or NAS (network-attached storage) de­­vice in your office--but what if the whole place goes up in smoke? Hedge your bet with an online backup service like Mozy, which automatically archives whatever you'd like across the Internet, safe and sound. Just select what you want backed up, and Mozy does the rest, either in bulk while you sleep, or in real time, as files are changed. ($5 per month for unlimited service)
Looking up the list, we’d probably begin with Wave – their billing & invoicing services may not have the bells & whistles QuickBooks does, and you may not be able to infuse that much branding material in your docs, but they’ll get the job done for free. Zoho Books is the next-to-the-best service, as it lets you bill 25 clients for as much as $9 a month. FreshBooks, QuickBooks, and Xero are slightly more expensive (pricing starts at $15) and restrict their low-tier package to a smaller number of billed clients, but they will suit you perfectly if you want to customize and categorize invoices, and to report on your billing activity.
Many test automation tools provide record and playback features that allow users to interactively record user actions and replay them back any number of times, comparing actual results to those expected. The advantage of this approach is that it requires little or no software development. This approach can be applied to any application that has a graphical user interface. However, reliance on these features poses major reliability and maintainability problems. Relabelling a button or moving it to another part of the window may require the test to be re-recorded. Record and playback also often adds irrelevant activities or incorrectly records some activities.[citation needed]
Though it is expensive, Unified Functional Testing is one of the most popular tools for large enterprises. UFT offers everything that developers need for the process of load testing and test automation, which includes API, web services, and GUI testing for mobile apps, web, and desktop applications. A multi-platform test suite, UFT can perform advanced tasks such as producing documentation and providing image-based object recognition. UFT can also be integrated with tools such as Jenkins.
Though you can still read reviews of them here, three of the small business accounting applications we covered do not appear in the features matrix because they're not quite as mature as the ones that are posted here. Sage One Accounting was developed by Sage, a global software company that sells a diverse family of accounting solutions, both desktop and cloud-based. WorkingPoint is still missing some functionality offered by its competitors, such as mobile access and integration with related apps. ZipBooks is the newest; it had the thinnest feature set when we reviewed it, but it's growing rapidly.
Jones believes the most common reason for using test automation today is to shorten the regression test cycle. Regression tests are used to determine if changes to the software are the cause of new problems. They verify that a system under test hasn’t changed. To guard against introducing unintended changes, they become part of a regression test suite after the tests pass. Regression tests are automated to ensure regular feedback.
Paying bills isn't as much fun as sending out invoices, but it has to be done. You may already be managing this task through your bank's website, which may or may not excel at this service. There are few other options online for standalone bill-pay, and the ones that exist have restrictions. Bill.com rules when it comes to supporting both invoices and bills; you'll be charged $29 per user per month for payables automation only. If that's more than you want to pay, you could subscribe to Wave, which is free, and just use its bill-paying tools.
Every software project takes time before its requirements and design stabilize. A classic comparison is between the UI that can change at any time in an application's lifecycle and back-end services that may live untouched for generations. Agile projects behave differently from waterfall in this respect. If you're developing a SaaS product, you must use automation to support frequent deliveries, but you'll have to carefully consider the effort you invest in developing tests because your requirements may also change frequently. This a fine balance you'll have to learn to work with. For an on-premise solution, it may be easier to identify the stage in which automation tests can be safely developed and maintained. For all these cases, you have to carefully consider when it's cost-effective to develop automated tests. If you start from day one, you'll expend a lot of resources shooting at a moving target.
You need collaboration and extensive automation to achieve Continuous Delivery. According to Fowler, the rewards of doing so successfully include reduced risk, believable progress, and user feedback. Continuous Delivery is an important method in Agile development. It helps remove obstacles that prevent the frequent deployment of features. Automation testing is a fundamental part of the continuous development practice associated with Agile.  
TestPlant eggPlant is a niche tool that is designed to model the user’s POV and activity rather than simply scripting their actions. Testers can interact with the testing product as the end users would, making it easier for testers who may not have a development or programming background. TestPlant eggPlant can be used to create test cases and scenarios without any programming and can be integrated into lab management and CI solutions.
Namely serves medium-sized businesses at 15-100 employees, and offers HR, time, payroll, benefits administration, and talent management–all in a cloud-based solution. And if your team is clueless when it comes to HR, there’s no need to hire a full-time specialist when you can contract with Namely Managed Services to give you advice and best practices.
Bench is an online platform that provides bookkeeping software and services to small businesses. The company estimates that its AI-enabled platform can automate 75 percent of a bookkeeper's typical tasks. It syncs with your business bank and credit card accounts, provides monthly financial statements with visual reports, and offers support to your CPA at tax season. When you have questions about your finances, you can contact your dedicated bookkeeper and receive a response within one business day. bench.co
You can buy the QuickBooks disc for a “one-time” cost or download the super-duper version for some more dough, but you’ll probably end up footing the bill for upgrades in future years (and the upgrades cost almost as much as the original software). And some of the software’s features and reports just aren’t necessary for small businesses, so you might end up with a lot you can’t use. QuickBooks Pro accommodates up to three users, but the second two will cost you extra, too. It’s only compatible with Windows.
Jones defines BDD as the process where teams use domain-specific language to express the expected behavior of an application through scenarios. She points out that this is not magic - there is automation code involved in the process - but that BDD is ideal for developers and testers sharing automation work. Specialized tools like Cucumber, the most popular open source tool for automation code integration, executes this work and is the tool of choice for Jones.
The next phase in the evolution of business software is being led by the emergance of Robotic Process Automation (RPA), which involves identifying and automating highly repetitive tasks and processes, with an aim to drive operational efficiency, reduce costs and limit human error.[4] Industries that have been in the forefront of RPA adoption include the Insurance industry, Banking and Financial Services, the Legal industry and the Healthcare industry.
Simple, familiar language. The principles of double-entry accounting are several centuries old. You can't get away from some of the terms and phrases that wouldn't normally come up in casual conversation, like debits and credits, general ledger, and chart of accounts. But the developers who have produced today's best-of-breed accounting sites only subject you to arcane language when it's absolutely necessary. You can't get around the fact that double-entry accounting is a complex process that must follow the rules, but these wizard-based services hide as much of the complexity as they can.

Robot is a keyword-driven framework available for use with Python, Java, or .NET. It is not just for web-based applications; it can also test products ranging from Android to MongoDB. With numerous APIs available, the Robot Framework can easily be extended and customized depending on your development environment. A keyword-based approach makes the Robot framework more tester-focused than developer-focused, as compared to some of the other products on this list. Robot Framework relies heavily upon the Selenium WebDriver library, but has some significant functionality in addition to this.
TestingXperts is a Specialist QA & Software Testing Services provider co-headquartered in London, UK and Harrisburg, PA in USA, with offices in the Netherlands, USA, Australia and offshore test labs in India. TestingXperts’ comprehensive suite of testing services covers Test Advisory, Functional and Non-Functional testing specializing in Automation, Digital, DevOps, Agile, Web, Mobility, IOT, Big Data and Artificial Intelligence to name a few.
Its architecture is centered around plugins with the help of which JMeter provides a lot of out of box features. It supports many types of applications, servers and protocols like Web, SOAP, FTP, TCP, LDAP, SOAP, MOM, Mail Protocols, shell scripts, Java objects, database. Other features include powerful Test IDE, dynamic reporting, command line mode, portability, multithreading, caching of test results and highly extensible core.
Formerly Outright, Go Daddy Online Bookkeeping imports data from your bank, credit cards and sales accounts, such as Amazon and Etsy. It categorizes your sales and expenses, then uses this data to prepare your Schedule C taxes. You can also use this software to create, send and track invoices, accept invoice payments online and send late payment reminders. outright.com
Work[etc] is an ERP for small businesses that’s based around CRM and project management software. Connect sales, marketing, projects, operations, support, and financial teams in one software where different departments can collaborate easier. Work[etc] replaces the separate software for project management, CRM, email marketing, help desk, and contract management. Integrate directly with your accounting software for real-time updates and financial reports.
But don't despair, there's a whole breed of online accounting tools made just for freelancers and sole proprietors, and we've reviewed them. The best of them are extremely affordable and offer mobile versions, integration with major banks, quarterly estimated income tax calculations, reports that make sense for very small businesses, and more. They may not offer a ton of integration with other add-ons and corporate homepages for employee access—or a bunch of other things you don't need.
To make the app even better, the vendor saw to it that its latest version as advanced functionalities to further improve the financial management capabilities of users. Its dashboard makes for easy customization while data security is not an issue as secure backups are regularly implemented to keep user information secure at all times. Charges are bound to be accurate using the system, which likewise allows the use of Android and iOS apps to track outside work times.
Katalon Studio is a powerful test automation solution for mobile, Web, and API testing. And it is completely FREE! It provides a comprehensive set of features for test automation, including recording actions, creating test cases, generating test scripts, executing tests, reporting results, and integrating with many other tools in the software development lifecycle.
Of all the automated testing tools on our list, none of them is more simple or adaptable than this one. If you’re not from a programming background or you’ve never done automated software testing before, Ranorex lets you run your test without a script. It easily integrates with other testing tools such as TeamCity and nCover, and it comes with robust debugging capabilities.
Integration requirements. While many business management systems are designed to handle the entirety of a business’s operations, you may need or want to supplement your business management software with a stand-alone application. For example, a construction firm might need estimating and takeoff software that integrates with their business management suite.

Odoo is an all-in-one business management software that offers a range of business applications which forms a complete suite of enterprise management applications. It covers CRM, eCommerce, accounting, inventory, sales, and project management. Odoo apps are perfectly integrated with each other, allowing you to fully automate your business processes.
LiveAgent is a little more expensive for the most basic plan, but there are a lot of features packed in that you wouldn’t get from similarly priced options. Customer satisfaction and self-service tools, service level agreement rules and reporting, and even canned answers for common questions are all included at the lowest subscription cost. LiveAgent also has an optional VOIP tool as an extra add-on for companies who want to integrate their customer phone calls directly with their help desk.
WatiN is inspired from Watir and is a C#-developed web application testing tool. This open source tool supports web application testing for.Net programming languages. It is licensed under Apache 2.0. HTML and AJAX website testing are supported by it. It has integration with unit testing tools and helps in generating web page screenshots. On IE and Firefox, it has automated browser testing and is a local support for Page and Control model.

The system’s graphs, dashboards, and transaction overviews offer users a vivid idea of how their business is doing anytime, anywhere. It can generate histories of purchases and sales and bank statement imports, which is very useful in managing cash flow. The app can be accessed via smartphones, giving users a real time view of customer data and letting them record notes at any given time.
Katalon Studio is an automated testing platform that offers a comprehensive set of features to implement full automated testing solutions for Web, API, and Mobile. Built on top of the open-source Selenium and Appium frameworks, Katalon Studio allows teams to get started with test automation quickly by reducing the effort and expertise required for learning and integrating these frameworks for automated testing needs.
Bottom Line Accounting is desktop accounting software for PCs. The software is module-based, allowing you to customize it to suit your business's needs. The basic kit has general ledger, bank reconciliation and financial utilities modules. You can also add modules for accounts receivable, accounts payable, inventory and point of sale, purchase order and payroll. bottomlineaccounting.net/
Another reason our QA specialists love Appium automated testing is its versatility. The software works with any testing system and supports a number of dialects, including Ruby, Java, PHP, Node and Python. It’s also pretty low-maintenance: standard robotisation APIs mean there’s no need to recompile your application in any way. The Appium android testing tool doesn’t expect anything to be introduced on the gadget, and it can be set up on an alternate stage easily.
Email is a fantastic invention, but it is missing a few key features out of the box. For example: the ability to send emails later, if you don’t get a response. And notifications on which emails are awaiting your reply. Boomerang helps emails flow in and out of your inbox more easily, preventing the dreaded buildup of drafts, unreads and messages you’re “just saving for later” instead of archiving them.
Ok, you may be wondering why small businesses would need an enterprise resource planning tool (ERP)–especially because these tools have enterprise right in the name, so they should be too bulky for any small business, right? Fortunately, the technology that connects huge multinational corporations has become advanced enough that it can provide the same interconnected resources to businesses on a budget. These are the best ERP solutions for small businesses.
During a recent consulting assignment, a tester told me he spent 90 percent of his time setting up test conditions. The application allowed colleges and other large organizations to configure their workflow for payment processing. One school might set up self-service kiosks, while another might have a cash window where the teller could only authorize up to a certain dollar amount. Still others might require a manager to cancel or approve a transaction over a certain dollar amount. Some schools took certain credit cards, while others accepted cash only. To reproduce any of these conditions, the tester had to log in, create a workflow manually, and establish a set of users with the right permissions before finally doing the testing. When we talked about automation approaches, our initial conversation was about tools to drive the user interface. For example, a batch script like this:
Welcome to our free online programming courses. We’ve created these courses to facilitate the training we offer in the Automation in Testing namespace, but also to provide free high quality resources to the testing and software development community. Our current courses can be broken down into three categories, Programming Basics, Language Basics and Selenium WebDriver. We hope to get some video versions of these courses made this year and those will be available on the Ministry of Testing Dojo.

The move to agile has led many teams to adopt a pyramid testing strategy. The test automation pyramid strategy calls for automating tests at three different levels. Unit testing represents the base and biggest percentage of this test automation pyramid. Next comes, service layer, or API testing. And finally, GUI tests sit at the top. The pyramid looks something like this:
 Use Smartsheet to track the schedule and results of planned, current, and completed tests. Share the schedule with your team and collaborate on the details in real time, in one central location. Whether you’re running manual or automated tests, Smartsheet’s broad range of views – Calendar, Gantt, Card, and traditional Grid – allow you to manage progress the way you want. Organize test results with hierarchy and use comments to keep work in context.

Data mining is the extraction of consumer information from a database by utilizing software that can isolate and identify previously unknown patterns or trends in large amounts of data. There is a variety of data mining techniques that reveal different types of patterns.[2] Some of the techniques that belong here are statistical methods (particularly business statistics) and neural networks, as very advanced means of analyzing data.
myBooks Online Accounting Software comes equipped with all the essential features for small businesses that are looking to manage their accounting processes at an affordable price. This web based accounting application has a few automation capabilities to speed up one’s workflow, including automating conversions for foreign currencies and automatically displaying bank feeds on your dashboard. myBooks Online Accounting software supports multi-currency transactions, which essentially eliminates the intricacies attached to foreign exchange processes. Moreover, it features an enterprise-grade security to safeguard your financial data from external threats.
Interactive home pages. Some small businesspeople love working with numbers, but many just want to sign on to their accounting application, do what's needed, and move on. Interactive home pages, or dashboards on these websites play two primary roles. First, they flag tasks that need attention and provide a bird's-eye view of your finances, with graphs, charts, and tables that quickly summarize real-time income, expenses, and cash flow. Second, most of these sites' dashboards contain links to working screens, so you can pay a bill or send an invoice or transfer funds between accounts—whatever needs to be done that day.
First on our list of 20 best accounting software for small business is an accounting solution known for making financial management an easy undertaking. FreshBooks helps users address recurring invoices and subscription easily. It supports online payment collection via credit cards, PayPal and Google Checkout. This piece of software integrates seamlessly with known business applications, allowing for streamlined processes. As it is a complete suite, the need for additional software is eliminated, providing users with absolute control over their financial operations all from a single dashboard. For its out-of-the-box core accounting features and flexible pricing, FreshBooks is our Best Best Accounting Software in 2017. You can easily check its features with no commitment when you sign up for FreshBooks free trial here.
Zendesk offers modular service and support software that’s built for enabling customer communication. The most basic plans are priced per user so even the smallest businesses have a dedicated software for customer interactions. Track customer support tickets within an email-like interface where support teams can collaborate. You can also opt for specialized tools that centralize interactions from all over the web, making customer connections easier to manage.
What is more important is that testing is not only about finding bugs. As the Testing Manifesto from Growing Agile summarises very illustratively and to the point, testing is about getting to understand the product and the problem(s) it tries to solve and finding areas where the product or the underlying process can be improved. It is about preventing bugs, rather than finding bugs and building the best system by iteratively questioning each and every aspect and underlying assumption, rather than breaking the system. A good tester is a highly skilled professional, constantly communicating with customers, stakeholders and developers. So talking about automated testing is abstruse to the point of being comical.

Accounting Manage core financial data for general ledger, accounts payable, accounts receivable and bank reconciliation. Likely includes billing and invoicing and financial reports such as profit and loss, cash flow statement and balance sheet. Connect with modules for purchase orders, inventory etc. May also include additional, industry-specific features, such as fund accounting (for nonprofits).

Its architecture is centered around plugins with the help of which JMeter provides a lot of out of box features. It supports many types of applications, servers and protocols like Web, SOAP, FTP, TCP, LDAP, SOAP, MOM, Mail Protocols, shell scripts, Java objects, database. Other features include powerful Test IDE, dynamic reporting, command line mode, portability, multithreading, caching of test results and highly extensible core.
Built for small businesses to enterprises, EasyForm Expense Management provides users with an easy way to control, track, and manage their expenditures to enhance their bottom line. This online expense tracking and management solution paints a clear picture on all expenses through complete visibility on expense records and various reporting tools, such as category and split reports.

With Acceptance Test-Driven Development (ATDD), business customers, testers, and developers can collaborate to produce testable requirements that help them build higher quality software more rapidly. However, ATDD is still widely misunderstood by many practitioners. ATDD by Example is the first practical, entry-level, hands-on guide to implementing and successfully applying it.
The use of GUI applications introduced the first generation of automated test tools capable of performing record and playback functions. Testers continued to write down scenarios and test scripts, but the widespread use of GUI meant that users of an application now had multiple ways to interact with the software. Testers had to overcome this scenario, and the evolution of test automation tools gained momentum.
With the growing number of web-based applications this is changing, however, as verifying and testing web-based interfaces is easier and there are various tools that help with this, including free open source projects. Please see below for a list of popular and useful tools, projects, books and resources to get started with automated software testing.

For the automated testing to desktop, web and mobile application by Smart Bear Software, Test Complete which is a functional testing platform is used by the people. There are certain features which Test Complete offered. They are GUI testing, Scripting Language Support such as JScript, JavaScript,  DelphiScript,  Python, C++Script & C#Script, VBScript,  etc. It is also a Test visualizer, Scripted testing system and Test recording and playback for the people. It has a quick delivery process and works without any breaks. It even works well on remote computers. This tool even helps to reduce cost which is a great benefit for the user.
Those who believe they will be actively customizing their automated test environments may want to start with Selenium and customize it from there, whereas those who want to begin in a more structured test environment may be better off with one of the systems that are built on top of Selenium. Selenium can be scripted in a multitude of languages, including Java, Python, PHP, C#, and Perl.

Sage 50cloud is an online accounting solution designed to help small and medium-sized businesses manage their financials and stay compliant with taxes and reporting requirements. It comes with all essential features expected of a best-in-class accounting platform such as taxes, inventory, budgeting, cash flow, and invoicing. In addition, you get a wide range of add-ons including credit card processing, HR/payroll, POS, e-commerce, data management and more.  With its mobile capability, you can make payments on-the-go and bill customers, and provide your accountants real-time access to accounting books. You can easily sign up for a Sage 50cloud free trial here and get to know the features firsthand at no cost and without commitment.


What is more important is that testing is not only about finding bugs. As the Testing Manifesto from Growing Agile summarises very illustratively and to the point, testing is about getting to understand the product and the problem(s) it tries to solve and finding areas where the product or the underlying process can be improved. It is about preventing bugs, rather than finding bugs and building the best system by iteratively questioning each and every aspect and underlying assumption, rather than breaking the system. A good tester is a highly skilled professional, constantly communicating with customers, stakeholders and developers. So talking about automated testing is abstruse to the point of being comical.
Formerly Outright, Go Daddy Online Bookkeeping imports data from your bank, credit cards and sales accounts, such as Amazon and Etsy. It categorizes your sales and expenses, then uses this data to prepare your Schedule C taxes. You can also use this software to create, send and track invoices, accept invoice payments online and send late payment reminders. outright.com
Available in both open source and commercial versions, Sahi is centered around web-based application testing. Sahi is used inside of a browser, and can record testing processes that are done against web-based applications. The browser creates an easy-to-use environment in which elements of the application can be selected and tested, and tests can be recorded and repeated for automation. Playback functionality further makes it easy to pare down to errors.
In this article, I'll discuss some of the best practices I discovered through on my own journey toward automation. These are practices you should consider when automating your testing cycles to make sure you build a suite of tests that work well and can be maintained throughout the life of your application. (This article is based on a presentation that can be viewed in full here.)
While automated testing has been considered essential for organizations, both large and small, to implement in order to deliver outstanding software and stay competitive in the industry, it can be tough to get started. Outlining an effective roadmap, building robust frameworks, choosing the right tools, and measuring the potential monetary impact that automation could have on your delivery lifecycle are all critical components of any successful automated testing strategy, but each step presents its own challenges and costs.
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The last segment covers enterprise level software applications, such as those in the fields of enterprise resource planning, enterprise content management (ECM), business process management (BPM) and product lifecycle management. These applications are extensive in scope, and often come with modules that either add native functions, or incorporate the functionality of third-party computer programs.


As a business management software, iBE.net is an appropriate choice for mid-sized companies as it offers expense tracking, invoice reports, CRM support along with an easy integration of project details. It is extensively used in consulting, marketing, management, and other technical industries. It is like your entire business within your palm of hands.
Here’s a disarming stat: only 2.5% of companies finish every project they start. A Gartner report reveals that only 5% of companies use just one project management tool. This indicates a need for an “all-in-one” solution that helps employees reduce the amount of time they spend switching between apps. Here are three great solutions to get you started.
Appium relies on a robust community of users active on GitHub to release updates or to fix any bugs. For enterprise mobility professionals, getting involved with the Appium community allows testers to contribute to Appium’s growth and development. Appium is a full-on coding solution, that can be cumbersome for some mobile testers as it is not the most user-friendly solution available today.

“There are millions of regression tests for a Windows 10 release. For example, if you plan 10 new features, five [of those 10] are critical and a priority. These test cases will be the criteria used to release the software. You build from that progress. So on the next release, you have new features, 10 are determined critical for testing. So it keeps adding, now you have 15 regression tests being automated to keep up with the release schedules.”
TL;DR: Testing is a sophisticated task that requires a broad set of skills and with the means currently available cannot be automated. What can (and should) be automated is regression testing. This is what we usually refer to when we say test automation. Regression testing is not testing, but merely rechecking existing functionality. So regression testing is more like version control of the dynamic properties of the software.
One of the most basic components of mobile application testing is finding the right automated framework. Whether you are looking for a new tool, or are just considering getting started with test automation for mobile, here are the Top 10 Automated Testing Tools for mobile and what you need to know about each tool to choose the solution that is the best fit in your mobile testing lab.
WatiN is inspired from Watir and is a C#-developed web application testing tool. This open source tool supports web application testing for.Net programming languages. It is licensed under Apache 2.0. HTML and AJAX website testing are supported by it. It has integration with unit testing tools and helps in generating web page screenshots. On IE and Firefox, it has automated browser testing and is a local support for Page and Control model.
Zendesk offers modular service and support software that’s built for enabling customer communication. The most basic plans are priced per user so even the smallest businesses have a dedicated software for customer interactions. Track customer support tickets within an email-like interface where support teams can collaborate. You can also opt for specialized tools that centralize interactions from all over the web, making customer connections easier to manage.
Unified Functional Testing (UFT) is a well-known commercial testing tool for functional testing. It provides a comprehensive feature set for API, web services, and GUI testing of desktop, web, and mobile applications across platforms. The tool has advanced image-based object recognition feature, reusable test components, and automated documentation.
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