Zendesk offers modular service and support software that’s built for enabling customer communication. The most basic plans are priced per user so even the smallest businesses have a dedicated software for customer interactions. Track customer support tickets within an email-like interface where support teams can collaborate. You can also opt for specialized tools that centralize interactions from all over the web, making customer connections easier to manage.
Robust GUI test automation begins with the reliable object identification provided by Ranorex Spy. This tool can be used alone or from within the Ranorex Studio environment to deliver industry-leading recognition of GUI objects and controls, and ensure that each user interface element is uniquely identified using the powerful RanoreXPath syntax. Information on identified objects can be shared with team members through snapshot files, or stored in the Ranorex object repository for use in automated tests. The object repository in Ranorex Studio manages identified UI objects, so that they are editable and re-usable across testing projects. Features of the repository include the ability to assign meaningful names to repository objects to make them more maintainable, set default values, or link objects to parameter values. Ranorex Studio tools support best practices in automated test case design, including separation of test data from procedures, use of local and global parameters to pass values, and easily reusable code modules that can be shared by the entire team.
API testing is also being widely used by software testers due to the difficulty of creating and maintaining GUI-based automation testing. It involves directly testing APIs as part of integration testing, to determine if they meet expectations for functionality, reliability, performance, and security.[10] Since APIs lack a GUI, API testing is performed at the message layer.[11] API testing is considered critical when an API serves as the primary interface to application logic since GUI tests can be difficult to maintain with the short release cycles and frequent changes commonly used with agile software development and DevOps.[12][13]
BambooHR has two main plans, Essentials and Advantage. The Essentials plan includes everything for HR administration plus an employee self-service portal and online support. The Advantage plan includes hiring tools, advanced analytics, and integrations. BambooHR is built to grow with a company without overloading with features a really small business might not need.
Another notable market trend is the increased use of mobile accounting applications, which have features such as payment acceptance, invoice distribution, receipt tracking and budget planning, to name a few. Although an emerging trend, businesses have yet to overcome the challenge of choosing the right solution as few of these tools are available on Mac despite supporting Android devices.
This article covers the basics of automated software testing and provides a basic introduction to the vast, technical topic: what it is, why it’s necessary for the Agile IT industry, and how to make sense of the technology behind it. Along the way, you’ll find input from professionals in the test community that will help you determine what you need to explore further.
A second common type of test data is the export-to-zip/import-from-zip combination. Teams that do this create a common sample test data set, with known expected results to search, and known users. The deploy pipeline creates a sample environment with a clean database, then imports the zip file. Some of my customers who have a multitenant system, where many users share the same database, think this option isn't a realistic simulation. In that case I suggest finding a way to export, delete, and re-import by account.
“Another common mistake is trying to get testers to do both jobs, so when management gives the go ahead for automation testing, any QA related job these days requires some level of automation and testers might get excited about the potential for test automation. But these are both full-time jobs, so often times [these] teams struggle with deciding what to spend limited time on.”
Need customized invoicing software for your freelance or other small business? Hiveage allows you create estimates and quotes, then convert them to invoices after client acceptance. The software tracks time, expenses and mileage. It also allows you to accept online payments, including recurring payments such as subscriptions. All plans support unlimited clients and invoices. hiveage.com
Many of the Office 2016 features are the same as those offered by other software, but Microsoft stands head and shoulders above the rest in one area: document sharing. If you also sign up for Microsoft’s Office 365, a subscription service, you can store documents in the cloud and invite others to access them. They can view them, add to them or edit them in real time, as long as they’re equipped with Office 2010 or a later version. You can literally have a business meeting with people located all over the globe.
API testing is also being widely used by software testers due to the difficulty of creating and maintaining GUI-based automation testing. It involves directly testing APIs as part of integration testing, to determine if they meet expectations for functionality, reliability, performance, and security.[10] Since APIs lack a GUI, API testing is performed at the message layer.[11] API testing is considered critical when an API serves as the primary interface to application logic since GUI tests can be difficult to maintain with the short release cycles and frequent changes commonly used with agile software development and DevOps.[12][13]
The testing of all desktop, web and mobile applications could be done easily by using Ranorex. It has a number of automation testing tools. Reusable test codes, GUI recognition, bug detection, Record and playback, Integration with various tools, etc. Are certain other highlights of Ranorex. Your automation testing goals can be achieved quickly by using this tool.
A total payroll solution known for its ease-of-use, OnPay is highly-designed for small to medium-size businesses. This cloud-deployed software has the ability to streamline your payroll processes while automating tax filing and payment. You can enter payment data like tips, hours, bonuses and reimbursements easily. It can likewise manage benefits such as compensation insurance (for pay-as-you-go workers), health insurance and 401(k).
GetResponse is best known as an email marketing platform, but they’ve expanded their offerings significantly in the past couple of years with CRM, webinars, and marketing automation tools. The GetResponse marketing automation is built around drag-and-drop workflows that you can set up to mimic customer journeys through your website and toward conversion.
Need customized invoicing software for your freelance or other small business? Hiveage allows you create estimates and quotes, then convert them to invoices after client acceptance. The software tracks time, expenses and mileage. It also allows you to accept online payments, including recurring payments such as subscriptions. All plans support unlimited clients and invoices. hiveage.com

Built for small businesses to enterprises, EasyForm Expense Management provides users with an easy way to control, track, and manage their expenditures to enhance their bottom line. This online expense tracking and management solution paints a clear picture on all expenses through complete visibility on expense records and various reporting tools, such as category and split reports.


Crispin and Gregory define Test-Driven Development (TDD) as the process of writing and automating small unit tests before writing the piece of code that will make the test pass. TDD is used for continuous integration testing to ensure small units of code work together first. A unit test verifies the behavior of a small part of the code in the overall system. These tests are the primary candidate for the majority of automated tests. Even teams that are not practicing Agile development use TDD to prevent defects and design software (Agile Testing, 2008).
Automatically testing your web application is a good way to ensure that new versions of your application don't introduce bugs and regressions. Automation of your web application testing also allows your development team to make changes and refactor code with more confident, as they can quickly verify the functionality of the application after every change.
With capability and frugality firmly in mind, we rounded up 25 of our favorite software tools and Web services that we deem the best for powering small and medium-size businesses. Of course, not every business needs every type of program or service, but if your small business could use some help in any of the categories below, our list will give you a pretty good shot at picking a winner.

To keep track of our ever-growing suite of tests, we also classify the automation status of our tests ("already automated," "blocked," "cannot be automated," "in progress," "to be automated") and define the scope of each test (API, integration, user interface, end-to-end, etc.) Note that we have recognized that not all tests should (or can) be automated.


Many of the Office 2016 features are the same as those offered by other software, but Microsoft stands head and shoulders above the rest in one area: document sharing. If you also sign up for Microsoft’s Office 365, a subscription service, you can store documents in the cloud and invite others to access them. They can view them, add to them or edit them in real time, as long as they’re equipped with Office 2010 or a later version. You can literally have a business meeting with people located all over the globe.
Running a small business is hard and challenging. Many don’t survive past the first, few years. Using the right apps can make a big difference in helping you overcome the basic issues that every small business owners runs into when they have their own operation. They help you get organized, streamline your workflows, and get more done with greater efficiency and reliability.
Another notable market trend is the increased use of mobile accounting applications, which have features such as payment acceptance, invoice distribution, receipt tracking and budget planning, to name a few. Although an emerging trend, businesses have yet to overcome the challenge of choosing the right solution as few of these tools are available on Mac despite supporting Android devices.
A total payroll solution known for its ease-of-use, OnPay is highly-designed for small to medium-size businesses. This cloud-deployed software has the ability to streamline your payroll processes while automating tax filing and payment. You can enter payment data like tips, hours, bonuses and reimbursements easily. It can likewise manage benefits such as compensation insurance (for pay-as-you-go workers), health insurance and 401(k).
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