LiveAgent is a little more expensive for the most basic plan, but there are a lot of features packed in that you wouldn’t get from similarly priced options. Customer satisfaction and self-service tools, service level agreement rules and reporting, and even canned answers for common questions are all included at the lowest subscription cost. LiveAgent also has an optional VOIP tool as an extra add-on for companies who want to integrate their customer phone calls directly with their help desk.
Ranorex is a commercial automation tool designed for desktop and mobile testing. It also works well for web-based software testing. Ranorex has the advantages of a comparatively low pricing scale and Selenium integration. When it comes to tools, it has reusable test scripts, recording and playback, and GUI recognition. It’s a sufficient all-around tool, especially for developers who are needing to test on both web and mobile apps. It boasts that it is an “all in one” solution, and there is a free trial available for teams that want to test it.
There’s no clean way to pigeonhole Airtable. It is technically a database, but can be used for data visualization, project management, task management, calendars, and planning. All of these tasks work better in Airtable if you store your data (customers, email subscribers, financial metrics) there, because any tasks, projects or events can be linked to assets.

The open source Cypress Test Runner is architected to handle modern JavaScript frameworks especially well. The Cypress Dashboard Service is an optional web-based companion to the Test Runner. The Dashboard records tests run in Continuous Integration so the developer can understand failures, share results with their team, and optimize test runs. The Dashboard is sold as a SaaS service.


Robot is a keyword-driven framework available for use with Python, Java, or .NET. It is not just for web-based applications; it can also test products ranging from Android to MongoDB. With numerous APIs available, the Robot Framework can easily be extended and customized depending on your development environment. A keyword-based approach makes the Robot framework more tester-focused than developer-focused, as compared to some of the other products on this list. Robot Framework relies heavily upon the Selenium WebDriver library, but has some significant functionality in addition to this.
A very popular accounting platform, QuickBooks is capable of tracking customers and vendors and is able to automatically manage all relevant banking processes. It has a lot of organizational features that are very useful in managing accounting information such as payable bills, contact data, overdue items and common accounting tasks. The solution makes payment so much easier with its Pay Now link, which can be connected to customers and vendors’ credit cards or bank accounts.
There’s no clean way to pigeonhole Airtable. It is technically a database, but can be used for data visualization, project management, task management, calendars, and planning. All of these tasks work better in Airtable if you store your data (customers, email subscribers, financial metrics) there, because any tasks, projects or events can be linked to assets.
 Use Smartsheet to track the schedule and results of planned, current, and completed tests. Share the schedule with your team and collaborate on the details in real time, in one central location. Whether you’re running manual or automated tests, Smartsheet’s broad range of views – Calendar, Gantt, Card, and traditional Grid – allow you to manage progress the way you want. Organize test results with hierarchy and use comments to keep work in context.
You’ll still get a few other features besides, such as expense tracking and an “It’s Deductible” feature that can help you out all year long, making tax time that much easier. And the “SmartLook” feature enables you to talk to a tax expert in real time if you run into a problem. When you grant the expert access, he’s able to see exactly what you see on your monitor so he can provide guidance.

Another variation of this type of test automation tool is for testing mobile applications. This is very useful given the number of different sizes, resolutions, and operating systems used on mobile phones. For this variation, a framework is used in order to instantiate actions on the mobile device and to gather results of the actions.[9][better source needed]


Data mining is the extraction of consumer information from a database by utilizing software that can isolate and identify previously unknown patterns or trends in large amounts of data. There is a variety of data mining techniques that reveal different types of patterns.[2] Some of the techniques that belong here are statistical methods (particularly business statistics) and neural networks, as very advanced means of analyzing data.
There’s nothing like having to handle several projects at the same time to test your organizational skills as a small business owner. While challenges are always good, your managing many tasks at once will only leave you drained and feeling swamped. Instead, rely on the following project management tools to ensure you can keep your project on target, and please your clients at the same time.
As an established solution, UFT enables enterprise mobility teams to buy into the MicroFocus ecosystem, or the HPE ecosystem, for improved support and timely releases. Although an expensive solution, there are a lot of content and guides available to help testers get up to speed testing and writing mobile test scripts with this more mature, established framework. To use UFT with Mobile Labs’ deviceConnect™, Mobile Labs recommends the use of Mobile Labs Trust™ to connect to mobile.
Mobile versions. Because cloud-based accounting applications support anytime, anywhere access to financial data, their developers have made at least a subset of the main site's features available on smartphones and tablets. Kashoo was the first to build an iPad app, and One Up was actually developed for mobile use and only later made available through web browsers.
To do more with less, developers reused test scripts during development and integration stages to work more efficiently. The demand for new software built, and the constant change to software under development opened the door for automation testing practices to serve as a reliable control mechanism for testing the code (Automated Software Testing, 1999).
Selenium Testing Tools Cookbook is an incremental guide that will help you learn and use advanced features of Selenium WebDriver API in various situations for building reliable test automation. You will learn how to effectively use features of Selenium using simple and detailed examples. This book will also teach you best practices, design patterns, and how to extend Selenium.
Productivity is a rare property and skill that should never be underestimated. Often, it’s the secret ingredient that can take a small business from doing just okay to exceeding all expectations. When you know how to get things done successfully in a shorter period of time—you simply achieve more. These productivity apps are integral to small business success.
This book describes how to build and implement an automated testing regime for software development. It presents a detailed account of the principles of automated testing, practical techniques for designing a good automated testing regime, and advice on choosing and applying off-the-shelf testing tools to specific needs. This sound and practical introduction to automated testing comes from two authors well known for their seminars, consultancy and training in the field.
Watir is made to automate web application testing and this is done using Ruby libraries. Watir is also called as water by the people and is an open source testing tool.  This tool can be used to tests any language-based web application. Watir works well with RSpec, Cucumber, and Test/Unit and is a business-driven development tool. It basically tests web page’s buttons, forms, links, and their responses. It can be used on a number of browsers as it is compatible with them.

IBM RFT is well suited for regression and functional testing.  It is a data-driven testing platform that supports applications like .Net, Java, SAP, Flex, and Ajax.  The scripting languages used by RFT are .Net and Java. One of the unique features of IBM RFT is Storyboard testing which simplifies test visualization by recording and visualizing user actions with the help of application screenshots in a storyboard format. It also allows editing using natural language. It also offers integration with IBM Jazz application lifecycle management like IBM Rotational Team Concert and Rational Quality Manager.
See below for a list of popular unit testing frameworks and tools for major platforms and programming languages. These frameworks can be used by programmers to test specific functionality in libraries and applications. Unit tests can then be used to automatically test new versions and builds as part of an automated build system or deployment process.

Sikuli is based on image recognition and has the capability of automating anything that we see on the screen. Currently, it supports desktop apps only which run on Windows, Mac or Unix/Linux. This tool is good at reproducing bugs quickly and its users have reported it to be very useful as compared other tools when you are going to automate an application which is not web-based.


Of all the automated testing tools on our list, none of them is more simple or adaptable than this one. If you’re not from a programming background or you’ve never done automated software testing before, Ranorex lets you run your test without a script. It easily integrates with other testing tools such as TeamCity and nCover, and it comes with robust debugging capabilities.

The IT industry depends on similar Agile practices of different names to meet the market’s demand for their products and services. Test automation is vital to Agile and the companies using Continuous Integration and Delivery, TDD, and BDD. For the titans of technology and the IT industry at large to reap the benefits of test automation, they must rely on automation frameworks.
API driven testing. A testing framework that uses a programming interface to the application to validate the behaviour under test. Typically API driven testing bypasses application user interface altogether. It can also be testing public (usually) interfaces to classes, modules or libraries are tested with a variety of input arguments to validate that the results that are returned are correct.
TestComplete provides an open platform for you to easily build continuous testing frameworks to test non-stop with a runtime engine and distributed testing. Execute a faster continuous delivery process by automating GUI tests on remote computers and synchronizing test projects on the go. Unlike other automated tools, TestComplete enables continuous testing with integrations to top CI systems like Jenkins, and SCMs like Git.

Business applications can fail when an unexpected error occurs. This error could occur due to a data error (an unexpected data input or a wrong data input), an environment error (an in frastructure related error), a programming error, a human error or a work flow error. When a business application fails one needs to fix the business application error as soon as possible so that the business users can resume their work. This work of resolving business application errors is known as business application support.
OneUp is robust cloud-based accounting software that includes CRM and inventory tools. Your sales team can use the software to follow up with leads and create quotes and sales orders, which can then be converted to invoices with a single click. The software tracks inventory and can be set to automatically generate purchase orders when inventory is low. It also runs a variety of reports. oneup.com

Sage Intacct is a financial management solution for growing businesses. Sage acquired Intacct in the summer of 2017, a move that gives companies a scalable solution from small business to enterprise. Intacct gives smaller businesses access to accounting, invoicing, purchasing, ordering, and collaboration tools. Optional features include supply chain and project-centered modules that make Sage Intacct customizable for all types of growing businesses.
Ranorex Studio produces straightforward and comprehensive test reports to reduce debugging time. View reports in Ranorex Studio, or formatted as a PDF and sent automatically by email. To get the fastest feedback, you can even view reports while testing is in progress. Choose whether or not to generate detailed logs, produce a JUnit-compatible report, or create a custom report template. Debug errors by jumping straight from the test report to the failed step in the test case. Use Ranorex predefined report levels to select messages by type such as “warning” or “error,” and include screenshots and snapshots in reports to aid in the debugging effort.

Small businesses. Most small businesses will be well-served by a standard business management software, such as BizAutomation, that helps them manage the everyday tasks and operations to make their business more efficient. Alternatively, they can choose a solution focused on one critical area of their business, such as scheduling or marketing and sales, and integrate with standalone applications for less critical operations.
With so many options, it can be challenging for enterprise mobility teams to choose the right solution. Whether open-source or commercial, the top mobile testing tools each have their own strengths and overall benefits. But, depending on the size of the enterprise mobility team, overall skill set and available resources, some solutions may not be the right fit for all mobile developers, testers and quality assurance professionals.
Tipalti is a cloud-based payment automation and management software that is known for helping businesses accurately meet deadlines. The solution helps solve problems that include non-compliance, late payments, administrative overload and complications arising from human error. Time spent on financial management is significantly decreased, solving one of the biggest problems facing accounting teams.
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The open source Cypress Test Runner is architected to handle modern JavaScript frameworks especially well. The Cypress Dashboard Service is an optional web-based companion to the Test Runner. The Dashboard records tests run in Continuous Integration so the developer can understand failures, share results with their team, and optimize test runs. The Dashboard is sold as a SaaS service.
Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as an editor for Creating Keepsakes magazine and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes for Business.com and Business News Daily.
Manage relationships with contacts, leads, customers, and vendors with Capsule. This online CRM pulls everything you know about a company or contact into one place, and gives easy access to everyone who needs it. Sales, marketing and customer success teams can easily see what their team has been doing, centralizing data and avoiding double-emailing or manual checks.
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