Zendesk offers modular service and support software that’s built for enabling customer communication. The most basic plans are priced per user so even the smallest businesses have a dedicated software for customer interactions. Track customer support tickets within an email-like interface where support teams can collaborate. You can also opt for specialized tools that centralize interactions from all over the web, making customer connections easier to manage.
TestCraft is a codeless Selenium test automation platform. The revolutionary AI technology and unique visual modeling allows for faster test creation and execution while eliminating test maintenance overhead. Testers create fully automated test scenarios without coding. Customers find bugs faster, release more frequently, integrate with CI/CD and improve overall quality of their digital products.
As most people in the software industry know, there are distinct differences between manual testing and automated testing. Manual testing requires physical time and effort to ensure the software code does everything it’s supposed to do. In addition, manual testers have to make a record of their findings. This involves checking log files, external services and the database for errors. If you’re familiar with manual testing, you know this process can be extremely time-consuming and repetitive.
Worst case, your testers spend all day maintaining the automation false failures, adjusting the test code to match the current system, and rerunning them. This might have some marginal value, but it is incredibly expensive, and valuable only when the programmers are making changes that routinely cause real failure. But that's a problem you need to fix, not cover up with the Band-Aid of testing tools.
TestPlant eggPlant is a niche tool that is designed to model the user’s POV and activity rather than simply scripting their actions. Testers can interact with the testing product as the end users would, making it easier for testers who may not have a development or programming background. TestPlant eggPlant can be used to create test cases and scenarios without any programming and can be integrated into lab management and CI solutions.