Yet we’re increasing delegating key quality assurance (QA) tasks to robots. The market for automated testing products is expected to be worth $20 billion by 2023 – three times as much as now. The ever-increasing complexity of software programmes, which have grown from a rudimentary series of command lines to a potentially infinite number of variables, have forced us to seek help from artificial intelligence. What’s more, the growing influence of agile and DevOps means we’re in a permanent sprint, and we need to speed up the QA process wherever we can.
While programmers are waiting for feedback, they start the next thing, which leads to multitasking. Eventually, someone re-skins the user interface, and, unless there is some sort of business logic layer in the tool, all checks will fail and you will be left with no easy way to revise the system. In an attempt to just get done, teams revert to human exploration, the automation becomes even more out of date, and, eventually, it will be thrown away.
To further inform our decisions, we contacted each vendor to measure the quality of their customer support. Posing as small business owners in the market for accounting software, we chatted with sales reps and customer service teams and asked a variety of questions. This also helped clarify any concerns and issues we came across while researching and testing each product.
It is exactly SMB-friendly accounting systems that invest the most in efficient billing & invoicing technology, as larger companies are usually looking at tools they can integrate with their bank service providers, and handle payments from their original accounts. The challenge is, as you noticed, to get a standalone and restrictions-free product, or at least one where you don’t have to pay recurring fees each time you cross a predetermined limit.