If any similar business application errors occurred in the past then the issue resolution steps are retrieved from the support knowledge base and the error is resolved using those steps. If it is a new support error, then new issue resolution steps are created and the error is resolved. The new support error resolution steps are recorded in the knowledge base for future use. For major business application errors (critical infrastructure or application failures), a phone conference call is initiated and all required support persons/teams join the call and they all work together to resolve the error.
This web-based human resource management software automates virtually all HR processes, including employee benefits, holidays and payroll management, all from a single dashboard. It likewise can generate reports which can be used in coming up with valuable business insights. The app assists staff in managing and coordinating HR functions by providing them with additional user permissions.

Odoo is an all-in-one business management software that offers a range of business applications which forms a complete suite of enterprise management applications. It covers CRM, eCommerce, accounting, inventory, sales, and project management. Odoo apps are perfectly integrated with each other, allowing you to fully automate your business processes.
Many people have tried to make this point in different ways (e.g. this is also the quintessence of the discussion about testing vs. checking, started by James Bach and Michael Bolton). But the emotionally loaded discussions (because it is about peoples self-image and their jobs) often split discussants into two broad camps: those that think test automation is “snake oil” and should be used sparsely and with caution, and those that think it is a silver bullet and the solution to all of our quality problems. Test automation is an indispensable tool of today’s quality assurance but as every tool it can also be misused.
BambooHR has two main plans, Essentials and Advantage. The Essentials plan includes everything for HR administration plus an employee self-service portal and online support. The Advantage plan includes hiring tools, advanced analytics, and integrations. BambooHR is built to grow with a company without overloading with features a really small business might not need.
This online accounting software offers several plans, including one that is free and several that include bookkeeping services. ZipBooks uses double-entry accounting, connects to your business bank accounts and generates a variety of reports to help you manage your business. It also includes invoicing, bill payment, time and expense tracking tools. zipbooks.com

Odoo is an all-in-one business management software that offers a range of business applications which forms a complete suite of enterprise management applications. It covers CRM, eCommerce, accounting, inventory, sales, and project management. Odoo apps are perfectly integrated with each other, allowing you to fully automate your business processes.


Sage Intacct is a cloud-based financial management platform that houses cloud computing and accounting in a single tool. The product’s apps are used by a wide array of businesses as they are preferred for AICPA business solutions. Designed to improve business performance and financial productivity, Sage Intacct is being offered by many accounting firms and resellers to their clientele.
A defining factor for successfully applying test automation in software projects is choosing and using the right set of test automation tools. This is a daunting task, especially for those new to software test automation because there are so many tools in the market to choose from, each having different strengths and weaknesses. There is no tool that can fit all automated testing needs which makes finding the right tool difficult. Learn how to identify the right automation tool for your project with this qualitative comparison of Katalon Studio to other popular automated testing toolsets in the market.

Selenium is used for the web application testing. Various browsers and platforms like Windows, Mac, and Linux can be tested using Selenium. To write tests in a number of programming languages like Java, PHP, C#, Python, Groovy, Ruby, and Perl, selenium is a great aid.  To write tests, even record and playback features without learning Selenium IDE are offered by this. For the other software testing tool, Selenium is undoubtedly a base for them. There is a number of companies at present using Selenium to offer their automation testing services.


Eventually, someone has to write the code. Even if the record/playback tool claims to be codeless, sooner or later your software will produce dates that need to be compared to today's date and formatted, and you'll need to drop down into some kind of code editor. The person writing the code is probably not a professional programmer, but even were that so, it is tempting to focus more on getting the code done than on doing it well.
Although all accounting software products have invoicing tools, FreshBooks' are incredibly easy to use. The WYSIWYG format is intuitive, and with just a few clicks you can add billable time and expenses, customize the look of the invoice and set up recurring invoices, automatic payment reminders and late fees. This accounting software connects to your bank, generates several reports, tracks time and helps you manage projects. [Go here for a full review of FreshBooks.]
A very popular accounting platform, QuickBooks is capable of tracking customers and vendors and is able to automatically manage all relevant banking processes. It has a lot of organizational features that are very useful in managing accounting information such as payable bills, contact data, overdue items and common accounting tasks. The solution makes payment so much easier with its Pay Now link, which can be connected to customers and vendors’ credit cards or bank accounts.
ClearBooks is cloud-based accounting software with a full set of A/R and A/P features. It connects to your business bank accounts, and you can use it to send quotes and invoices, manage vendors, create purchase orders, pay bills, and run reports. It can be used by small businesses in any country, but U.S. users may find the unchangeable U.K. date format confusing. clearbooks.co.uk
#4) Next on the list would be UI based tests. We can have another suite that will test purely UI based functionalities like pagination, text box character limitation, calendar button, drop downs, graphs, images and many such UI only centric features. Failure of these scripts is usually not very critical unless the UI is completely down or certain pages are not appearing as expected!
Automated testing or test automation is a method in software testing that makes use of special software tools to control the execution of tests and then compares actual test results with predicted or expected results. All of this is done automatically with little or no intervention from the test engineer. Automation is used to to add additional testing that may be too difficult to perform manually.
Asana is a good project management tool for small teams and businesses that need to communicate frequently about ongoing projects. Look for individual dashboards to watch progress toward task and project goals as well as workflows, reminders, and notifications to keep everyone on task. You can track progress in Kanban boards, list views, or calendars, whatever works best for the individual.

myBooks Online Accounting Software comes equipped with all the essential features for small businesses that are looking to manage their accounting processes at an affordable price. This web based accounting application has a few automation capabilities to speed up one’s workflow, including automating conversions for foreign currencies and automatically displaying bank feeds on your dashboard. myBooks Online Accounting software supports multi-currency transactions, which essentially eliminates the intricacies attached to foreign exchange processes. Moreover, it features an enterprise-grade security to safeguard your financial data from external threats.
Authors Dorothy Graham and Mark Fewster wrote the field's seminal text, Software Test Automation, which has guided many organizations toward success. Now, in Experiences of Test Automation, they reveal test automation at work in a wide spectrum of organizations and projects, from complex government systems to medical devices, SAP business process development to Android mobile apps and cloud migrations.
Tosca Testsuite by Tricentis makes use of model-based test automation to automate software testing. This tool helps in planning and designing test case. It is a test data provisioning tool and helps in testing mobile apps. It has integration management and services virtualization network. Even risk coverage is there for the same. Tosca Testsuite has market leading technology which helps in achieving sustainable automation. It also helps in reducing the regression of testing from weeks to minutes.

“Selenium is the go-to UI automation tool. The other credible open source tools are essentially a wrap-around tool around Selenium. For web service testing, I prefer REST Assured. SoapUI is another option used frequently and offers a professional version in addition to open source. Testing G and Junit are popular for verification tools. For BDD, Cucumber and Specflow are popular with the Microsoft stack of development tools.”

Unless you're a brick-and mortar retail operation that collects money due immediately, you probably need to create invoices for customers. There are still businesses that complete this task using a word processor, but they then must have a separate method for tracking invoices sent. There are more integrated, effective ways to do that if the only accounting chore you want to do on your computer is to send invoices to customers. Zoho Invoice is one such cloud-based application, as are Hiveage and Invoicera. All three provide tools for creating and sending invoices, but they also help you receive and track payments. Bill Payment Services
Test automation mostly using unit testing is a key feature of extreme programming and agile software development, where it is known as test-driven development (TDD) or test-first development. Unit tests can be written to define the functionality before the code is written. However, these unit tests evolve and are extended as coding progresses, issues are discovered and the code is subjected to refactoring.[5] Only when all the tests for all the demanded features pass is the code considered complete. Proponents argue that it produces software that is both more reliable and less costly than code that is tested by manual exploration.[citation needed] It is considered more reliable because the code coverage is better, and because it is run constantly during development rather than once at the end of a waterfall development cycle. The developer discovers defects immediately upon making a change, when it is least expensive to fix. Finally, code refactoring is safer when unit testing is used; transforming the code into a simpler form with less code duplication, but equivalent behavior, is much less likely to introduce new defects when the refactored code is covered by unit tests.
A data-driven performance testing tool, IBM is a commercial solution that operates in Java, .Net, AJAX, and more. The IBM Rational Functional Tester provides unique functionality in the form of its “Storyboard” feature, whereby user actions can be captured and then visualized through application screenshots. IBM RFT will give an organization information about how users are using their product, in addition to how users are potentially breaking their product. RFT is integrated with lifecycle management systems, including the Rational Quality Manager and the Rational Team Concert. Consequently, it’s best used in a robust IBM environment.

GnuCash is free, Linux-based accounting software that has all the features small businesses need to manage their finances: income and expense tracking, double-entry accounting, financial reports and calculations, scheduled transactions, statement reconciliation, and more. It can also track bank accounts, stocks, bonds and mutual funds. In addition to Linux, GnuCash is also available for Windows, Mac and Android devices. gnucash.org


Kathy Yakal has been annoying computer magazine editors since 1983, when she got her first technology writing job because she tagged along with her ex-husband on a job interview. She started freelancing and specializing in financial applications when PCs became financial tools for consumers and small businesses (after a stint at a high-end accounti... See Full Bio

Asana is a good project management tool for small teams and businesses that need to communicate frequently about ongoing projects. Look for individual dashboards to watch progress toward task and project goals as well as workflows, reminders, and notifications to keep everyone on task. You can track progress in Kanban boards, list views, or calendars, whatever works best for the individual.


Amazon is testing delivery drones that pick up warehouse orders sorted by robots, Google is testing self-driving cars, Starbucks is testing cashier-free stores dedicated to mobile ordering and payment, and Facebook is testing a brain-computer interface that may one day translate thoughts into digital text. There are mundane versions of automation technology behind all of this testing — software automation testing. Companies use automation technology to create the software responsible for the products and services causing all the hype.
Core product functionalities such as accounting, cash management, purchasing, subscription billing and financial consolidation are present. Easier information entry and error minimization are possible with the platform’s general ledger. The system can cut down income losses and is able to effectively control margins and costs. Computing for currency difference is much easier using the solution as it offers multi-currency support. In addition, it can streamline compliance by automating sales tax management.
With capability and frugality firmly in mind, we rounded up 25 of our favorite software tools and Web services that we deem the best for powering small and medium-size businesses. Of course, not every business needs every type of program or service, but if your small business could use some help in any of the categories below, our list will give you a pretty good shot at picking a winner.
Alan Page is an author with more than two decades of experience in software testing roles, the majority spent in various roles at Microsoft. He offers another perspective on the importance of distinguishing automated and manual testing. In “The A Word,” an ebook compilation of his blog posts on automation, Page mentions that most of his commentary on automation focuses on the “abuse and misuse” of automation in software testing and development. He is skeptical of replacing manual testing activity with test automation, as you can see from the his Twitter feed:
QA professionals know that UI testing is essential to a comprehensive test strategy, because it provides critical feedback from the user’s perspective. But this requires significant effort: validating visual details like images, colors, and fonts as well as every aspect of the application’s functional behavior — including its controls, navigation, error messages, data entry handling, and more. Comprehensive GUI testing is time-consuming and expensive, especially when tests must be repeated as part of a regression suite or for cross-browser/cross-device compatibility. Automated tests save time and costs by executing in a fraction of the time required for manual testing. Test automation conserves system resources by running overnight and in parallel, across multiple browsers and platforms. Automation also frees test personnel from routine tests so that they can focus on more challenging and exploratory testing.  The improved test coverage possible with test automation creates confidence that an application is ready for release with the quality that users demand.
One of the most basic components of mobile application testing is finding the right automated framework. Whether you are looking for a new tool, or are just considering getting started with test automation for mobile, here are the Top 10 Automated Testing Tools for mobile and what you need to know about each tool to choose the solution that is the best fit in your mobile testing lab.
Another common misconception about automated testing is that it undermines human interaction. In all honesty, automated testing is more clear-cut and faster than what humans could do without suffering extensive human errors, so this misconception is understandable. That said, products like TestComplete are designed to facilitate a collaborative approach by including features that allow co-workers to go through a piece of test coding and comment on the script.
Many people have tried to make this point in different ways (e.g. this is also the quintessence of the discussion about testing vs. checking, started by James Bach and Michael Bolton). But the emotionally loaded discussions (because it is about peoples self-image and their jobs) often split discussants into two broad camps: those that think test automation is “snake oil” and should be used sparsely and with caution, and those that think it is a silver bullet and the solution to all of our quality problems. Test automation is an indispensable tool of today’s quality assurance but as every tool it can also be misused.
“If you need a framework to test web services, you may use a different set of tools within a framework,” says Jones. “You should be able to combine tools within a framework in a way that allows you to test, so you are not limited to just UI, integration, or web-services testing. Build your framework in a way that supports a range of testing goals.”
Anyone who says their business "runs itself" probably owes a great debt of gratitude to a small army of software applications and Web services that tirelessly feeds the machine from behind the scenes. From creating and storing documents and staying on top of e-mail to keeping the books and getting teams working together, it takes a lot of code to run a business, or at least to run it well. But setting up your company isn't as easy as just fishing apps out of a barrel. You want the best you can get, and at a price that isn't through the roof.
HPE Unified Functional Testing was earlier known as HP QuickTest Professional. For the software applications practical and deterioration, testing is required. This testing automation is offered by this tool. For the registration of the test processes and operates the various objects and controls in testing the applications, Visual Basic Scripting Edition language is used by this tool. HPE Unified Testing helps to go for Mercury Quality Center and Mercury Business Process Testing. Even it has a Unique Smart Object Recognition, Automated documentation, Error handling mechanism, and creating of parameters for objects, checkpoints, and data-driven tables which make this tool a unique one from the other tools.
You’ll still get a few other features besides, such as expense tracking and an “It’s Deductible” feature that can help you out all year long, making tax time that much easier. And the “SmartLook” feature enables you to talk to a tax expert in real time if you run into a problem. When you grant the expert access, he’s able to see exactly what you see on your monitor so he can provide guidance.
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