The Business User calls the business application support team phone number or sends an e-mail to the business application support team. The business application support team gets all the details of the error from the business user on the phone or from the e-mail. These details are then entered in a tracking software. The tracking software creates a request number and this request number is given to the business user. This request number is used to track the progress on the support issue. The request is assigned to a support team member.
Both keyword-driven and data-driven, TestComplete is a well-designed and highly functional commercial automated testing tool. TestComplete can be used for mobile, desktop, and web software testing, and offers some advanced features such as the ability to recognize objects, detect and update UI objects, and record and playback tasks. TestComplete can be integrated with Jenkins.
Test automation mostly using unit testing is a key feature of extreme programming and agile software development, where it is known as test-driven development (TDD) or test-first development. Unit tests can be written to define the functionality before the code is written. However, these unit tests evolve and are extended as coding progresses, issues are discovered and the code is subjected to refactoring.[5] Only when all the tests for all the demanded features pass is the code considered complete. Proponents argue that it produces software that is both more reliable and less costly than code that is tested by manual exploration.[citation needed] It is considered more reliable because the code coverage is better, and because it is run constantly during development rather than once at the end of a waterfall development cycle. The developer discovers defects immediately upon making a change, when it is least expensive to fix. Finally, code refactoring is safer when unit testing is used; transforming the code into a simpler form with less code duplication, but equivalent behavior, is much less likely to introduce new defects when the refactored code is covered by unit tests.
Productivity is a rare property and skill that should never be underestimated. Often, it’s the secret ingredient that can take a small business from doing just okay to exceeding all expectations. When you know how to get things done successfully in a shorter period of time—you simply achieve more. These productivity apps are integral to small business success.
You need collaboration and extensive automation to achieve Continuous Delivery. According to Fowler, the rewards of doing so successfully include reduced risk, believable progress, and user feedback. Continuous Delivery is an important method in Agile development. It helps remove obstacles that prevent the frequent deployment of features. Automation testing is a fundamental part of the continuous development practice associated with Agile.  
TestPlant eggPlant is a niche tool that is designed to model the user’s POV and activity rather than simply scripting their actions. Testers can interact with the testing product as the end users would, making it easier for testers who may not have a development or programming background. TestPlant eggPlant can be used to create test cases and scenarios without any programming and can be integrated into lab management and CI solutions.