Freshdesk can be purchased on its own or can be purchased along with their sales, marketing, calling, chat, and collaboration tools. The most basic customer service desk plan is free for unlimited users, but has limited capabilities. Most teams will outgrow that tier fairly quickly just based on the need for efficiency, but the rest of the tiers are fairly affordable for small businesses. Freshdesk also makes it clear that you own your data, and you can export it from their systems at any time, which means you’re not locked in once you start.
TestComplete by SmartBear is a powerful commercial testing tool for web, mobile, and desktop testing. TestComplete supports various scripting languages such as JavaScript, VBScript, Python, and C++Script. Like Katalon Studio, testers can perform keyword-driven and data-driven testing with TestComplete. The tool also offers an easy-to-use record and playback feature.
Telerik TestStudio offers perfect solution to automate desktop, web, and mobile application testing which includes UI, load, and performance testing. There are many programming languages which are supported by Telerik TestStudio. They are AJAX, HTML, ASP.NET, Silverlight, JavaScript, WPF, and MVC. It has integration with Visual Basic Studio 2010 and 2012. This tool supports cross-browser testing and has the feature of working manually as well. It has record and playback and has integration with bug tracking tools.
Bugfender does not require any physical installation – it can be simply loaded onto any user’s device, even if it’s an obscure model you’ve never heard of. It logs 24-7, so you don’t just get crash reports – you get a forensic view under the hood of your application, even when things are running smoothly, and you get a breakdown of all the devices using your product, which is great for customer service.
What to automate, when to automate, or even whether one really needs automation are crucial decisions which the testing (or development) team must make.[3] A multi-vocal literature review of 52 practitioner and 26 academic sources found that five main factors to consider in test automation decision are: 1) System Under Test (SUT), 2) the types and numbers of tests, 3) test-tool, 4) human and organizational topics, and 5) cross-cutting factors. The most frequent individual factors identified in the study were: need for regression testing, economic factors, and maturity of SUT.[4]
OneUp is robust cloud-based accounting software that includes CRM and inventory tools. Your sales team can use the software to follow up with leads and create quotes and sales orders, which can then be converted to invoices with a single click. The software tracks inventory and can be set to automatically generate purchase orders when inventory is low. It also runs a variety of reports. oneup.com

A free business suite that offers accounting, receipt scanning and invoicing capabilities, Wave is ideal for small businesses who employ less than 10 workers. It also works for entrepreneurs, freelancers, consultants and other self-employed professionals. The app is easy to set up and even easier to operate owing to its simple dashboard, which has everything you need for your financial management processes.


You can (and should) regularly back up files to an external hard drive or NAS (network-attached storage) de­­vice in your office--but what if the whole place goes up in smoke? Hedge your bet with an online backup service like Mozy, which automatically archives whatever you'd like across the Internet, safe and sound. Just select what you want backed up, and Mozy does the rest, either in bulk while you sleep, or in real time, as files are changed. ($5 per month for unlimited service)
We are running a local gardening service business, and weren’t exactly lucky picking up a standalone billing service. We looked mostly at tools with multiple levels of service, but we couldn’t find an SMB-friendly plan that automates accounts payable. Pay-as-you-go was not an option either, as we’re working more or less with the same clients. Which system would you suggest?
Social media marketing is essential to small business success. Social media enables you to reach your leads and customers for a fraction of the price of a traditional ad campaign, making it extremely effective. When you consider that so many people use social media, it is also where your customers are—and that means your brand should be there, too. Here are the best marketing tools for social media.
Tools are specifically designed to target some particular test environment, such as Windows and web automation tools, etc. Tools serve as a driving agent for an automation process. However, an automation framework is not a tool to perform a specific task, but rather infrastructure that provides the solution where different tools can do their job in a unified manner. This provides a common platform for the automation engineer.
Paying bills isn't as much fun as sending out invoices, but it has to be done. You may already be managing this task through your bank's website, which may or may not excel at this service. There are few other options online for standalone bill-pay, and the ones that exist have restrictions. Bill.com rules when it comes to supporting both invoices and bills; you'll be charged $29 per user per month for payables automation only. If that's more than you want to pay, you could subscribe to Wave, which is free, and just use its bill-paying tools.
The subscription model. Desktop software was and is expensive, a few hundred dollars for a product you're probably not sure upfront that you'll end up using, and that you'll be asked to upgrade in 12 months. The online model is very much pay as you go, and pay for just the seats you need. Generally, you can sign up for a free trial and pay anywhere from roughly $5 to $70 per month for an accounting website, and you're not usually locked into a contract. Furthermore, all the upgrades are built in, and your data is all backed up in the cloud. Of course, if the service (or your internet connection) goes down, you're out of luck, however.

SmartBear’s TestComplete is an easy to use automated UI testing tool. TestComplete supports cross platform testing and multiple scripting languages. It also instruments both iOS and Android native apps. In addition, TestComplete offers a record and playback feature and uses the Google Chrome browser to emulate all other browsers. Test Complete does not test on native iOS Safari or Android Chrome.
See below for a list of popular unit testing frameworks and tools for major platforms and programming languages. These frameworks can be used by programmers to test specific functionality in libraries and applications. Unit tests can then be used to automatically test new versions and builds as part of an automated build system or deployment process.
Environment issues aside, automated checks that need to be run by hand create a drain on the team. Most teams we work with tend to want to just get started by running automated checks by hand. I suggest a different approach: Start with one check that runs end-to-end, through the continuous integration server, running on every build. Add additional scripts to that slowly, carefully, and with intention. Instead of trying to automate 100%, recognize that tooling creates drag and maintenance cost. Strive instead to automate the most powerful examples.
This table-based example doesn't include if statements or for loops, and the %% sign indicates a variable that can be passed in or assigned. In the past, I have created accounts and users with a standard name, followed by a time stamp, to ensure that the users were unique for each test run. Individual functions, like search_for, followed by what to search and what to expect in the results, consist of code. Those might have if statements or loops in them, but what we expose to the customer is a straight flow.

While ensuring quality at all times is of utmost importance to this model, it’s not all that counts. The speed at which all of the development and testing occurs also matters quite a lot. That’s because if something in the pipeline stalls or breaks down, it holds up everything else and slows down the release of new developments. And given that the need to deliver new releases faster and on a more regular basis paved the way for this continuous delivery and testing model, that roadblock defeats the purpose of taking this approach.


While automated testing has been considered essential for organizations, both large and small, to implement in order to deliver outstanding software and stay competitive in the industry, it can be tough to get started. Outlining an effective roadmap, building robust frameworks, choosing the right tools, and measuring the potential monetary impact that automation could have on your delivery lifecycle are all critical components of any successful automated testing strategy, but each step presents its own challenges and costs.
Crispin and Gregory define Test-Driven Development (TDD) as the process of writing and automating small unit tests before writing the piece of code that will make the test pass. TDD is used for continuous integration testing to ensure small units of code work together first. A unit test verifies the behavior of a small part of the code in the overall system. These tests are the primary candidate for the majority of automated tests. Even teams that are not practicing Agile development use TDD to prevent defects and design software (Agile Testing, 2008).

On the flip side, tests can take a while because they’re being conducted by a remote webdriver, and the reports can lack detail. If you’re setting up Appium locally, your team will have to download, install and configure the environment, and you’ll need to connect a local device – which can be a hassle. Plus, because it’s community-supported, it can be slower to pick up the latest OS developments than rivals.

The principles of software development are just as valid when writing tests. Just like you don't want monolithic code with many interconnected parts, you don't want monolithic tests in which each step depends on many others. Break your flows down into small, manageable, and independent test cases. That way, if one test fails, it won't make the whole test suite grind to a halt, and you can effectively increase your test coverage at each execution of your automation suite.


Built for small businesses to enterprises, EasyForm Expense Management provides users with an easy way to control, track, and manage their expenditures to enhance their bottom line. This online expense tracking and management solution paints a clear picture on all expenses through complete visibility on expense records and various reporting tools, such as category and split reports.
Paying bills isn't as much fun as sending out invoices, but it has to be done. You may already be managing this task through your bank's website, which may or may not excel at this service. There are few other options online for standalone bill-pay, and the ones that exist have restrictions. Bill.com rules when it comes to supporting both invoices and bills; you'll be charged $29 per user per month for payables automation only. If that's more than you want to pay, you could subscribe to Wave, which is free, and just use its bill-paying tools.
Sage 50cloud is an online accounting solution designed to help small and medium-sized businesses manage their financials and stay compliant with taxes and reporting requirements. It comes with all essential features expected of a best-in-class accounting platform such as taxes, inventory, budgeting, cash flow, and invoicing. In addition, you get a wide range of add-ons including credit card processing, HR/payroll, POS, e-commerce, data management and more.  With its mobile capability, you can make payments on-the-go and bill customers, and provide your accountants real-time access to accounting books. You can easily sign up for a Sage 50cloud free trial here and get to know the features firsthand at no cost and without commitment.

This article features the most useful, best small business software tools that are integral to your success and easy to learn and install. We provide a curated selection of the best online small business software, from accounting, to project and email management, document storage, security software and more. This way you can get your small business running smoothly. 
Customer relationship management isn't just for the Fortune 500. Even one-person shops can benefit from a more ordered approach to managing the sales process, tracking leads, and ensuring that follow-ups are done in a timely fashion. Salesforce.com requires some training and patience due to its vastness, but its exhaustive feature set and affordable pricing options make it a business must-have. ($8.25 to $250 per user per month)
Built for small businesses to enterprises, EasyForm Expense Management provides users with an easy way to control, track, and manage their expenditures to enhance their bottom line. This online expense tracking and management solution paints a clear picture on all expenses through complete visibility on expense records and various reporting tools, such as category and split reports.
Katalon Studio is an automated testing platform that offers a comprehensive set of features to implement full automated testing solutions for Web, API, and Mobile. Built on top of the open-source Selenium and Appium frameworks, Katalon Studio allows teams to get started with test automation quickly by reducing the effort and expertise required for learning and integrating these frameworks for automated testing needs.

A total payroll solution known for its ease-of-use, OnPay is highly-designed for small to medium-size businesses. This cloud-deployed software has the ability to streamline your payroll processes while automating tax filing and payment. You can enter payment data like tips, hours, bonuses and reimbursements easily. It can likewise manage benefits such as compensation insurance (for pay-as-you-go workers), health insurance and 401(k).
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