Although this a complete list of the best software for small businesses in each of these categories, there might be other options that work better for your company. Click on the category headers below for a full list of available products. For personalized recommendations based on your business needs call one of our Technology Advisors at 877-822-9526 for a free, 5-minute consultation.
While automation saves you a lot of time, it still takes time. You can't run all your tests all the time. It takes too long and would generate an unmanageable analysis and maintenance effort. In my group, we've taken both manual and automation testing to three levels: sanity, end-to-end, and full. In addition to our feature tests, on every code commit, we run a set of high level, cross-feature tests to make sure that a code change in one feature hasn't broken another one. Only then do we run a set of more extended tests specific to the feature for which the code was committed. Then, we run our suite of feature-level sanity tests on our continuous delivery environment every three hours to make sure all features are in good shape. We only do this on one browser though, because we've found that if a test fails, it doesn't usually depend on the browser. Finally, we run feature end-to-end testing on our nightly environment.
However, actually building automated tests for web applications can be challenging because the user interface of your application might change regularly, because of incompatibilities between browsers and because you usually need to support various server or client platforms. The following tools make it easier to build and execute automated tests for your web application.
Many people have tried to make this point in different ways (e.g. this is also the quintessence of the discussion about testing vs. checking, started by James Bach and Michael Bolton). But the emotionally loaded discussions (because it is about peoples self-image and their jobs) often split discussants into two broad camps: those that think test automation is “snake oil” and should be used sparsely and with caution, and those that think it is a silver bullet and the solution to all of our quality problems. Test automation is an indispensable tool of today’s quality assurance but as every tool it can also be misused.
Katalon Studio is a unique tool that is designed to be run both by automation testers and programmers and developers. There are different levels of testing skill set available, and the testing processes include the ability to automate tests across mobile applications, web services, and web applications. Katalon Studio is built on top of Appium and Selenium, and consequently offers much of the functionality of these solutions.

Sage Intacct is a financial management solution for growing businesses. Sage acquired Intacct in the summer of 2017, a move that gives companies a scalable solution from small business to enterprise. Intacct gives smaller businesses access to accounting, invoicing, purchasing, ordering, and collaboration tools. Optional features include supply chain and project-centered modules that make Sage Intacct customizable for all types of growing businesses.

Of all the automated testing tools on our list, none of them is more simple or adaptable than this one. If you’re not from a programming background or you’ve never done automated software testing before, Ranorex lets you run your test without a script. It easily integrates with other testing tools such as TeamCity and nCover, and it comes with robust debugging capabilities.
There is a common reference to a “shift left” approach in modern development practices. This term refers to the advent of testing software earlier in the development cycle than traditional methods. Developers are now responsible for, and held accountable to, testing their code as they create it (sometimes before it's developed, but more on that later). Also, test professionals capable of a higher level of technical expertise, including the ability to write code (automation code), are in demand and job titles often go by a variety of names.
Yet we’re increasing delegating key quality assurance (QA) tasks to robots. The market for automated testing products is expected to be worth $20 billion by 2023 – three times as much as now. The ever-increasing complexity of software programmes, which have grown from a rudimentary series of command lines to a potentially infinite number of variables, have forced us to seek help from artificial intelligence. What’s more, the growing influence of agile and DevOps means we’re in a permanent sprint, and we need to speed up the QA process wherever we can.
For the automated testing to desktop, web and mobile application by Smart Bear Software, Test Complete which is a functional testing platform is used by the people. There are certain features which Test Complete offered. They are GUI testing, Scripting Language Support such as JScript, JavaScript,  DelphiScript,  Python, C++Script & C#Script, VBScript,  etc. It is also a Test visualizer, Scripted testing system and Test recording and playback for the people. It has a quick delivery process and works without any breaks. It even works well on remote computers. This tool even helps to reduce cost which is a great benefit for the user.
Our pick for the best accounting software, Intuit's QuickBooks Online works for all types of small businesses. With three small business plans, plus a self-employed plan for freelancers and independent contractors, it's a top choice for your business whether you're just starting out and need basic accounting features or you're a growing or established business and need software with advanced accounting capabilities. Read our full review here. quickbooks.com
Automated software testing has long been considered critical for big software development organizations but is often thought to be too expensive or difficult for smaller companies to implement. SmartBear’s Tools are affordable enough for single developer shops and yet powerful enough that our customer list includes some of the largest and most respected companies in the world.

Freshdesk can be purchased on its own or can be purchased along with their sales, marketing, calling, chat, and collaboration tools. The most basic customer service desk plan is free for unlimited users, but has limited capabilities. Most teams will outgrow that tier fairly quickly just based on the need for efficiency, but the rest of the tiers are fairly affordable for small businesses. Freshdesk also makes it clear that you own your data, and you can export it from their systems at any time, which means you’re not locked in once you start.

Katalon Studio is an automated testing platform that offers a comprehensive set of features to implement full automated testing solutions for Web, API, and Mobile. Built on top of the open-source Selenium and Appium frameworks, Katalon Studio allows teams to get started with test automation quickly by reducing the effort and expertise required for learning and integrating these frameworks for automated testing needs.
#4) Next on the list would be UI based tests. We can have another suite that will test purely UI based functionalities like pagination, text box character limitation, calendar button, drop downs, graphs, images and many such UI only centric features. Failure of these scripts is usually not very critical unless the UI is completely down or certain pages are not appearing as expected!

Quickbooks has been around forever, and for good reason. The tool scales quickly from individual freelancers to small businesses to multinational enterprises, and offers lots of great business add-ons like payroll and payroll tax preparations. The most basic plans track payments, expenses, and invoices with a full reporting suite that gives small businesses deep insight into where their money comes from and goes to.


The software can be utilized in managing core HR processes like payroll, benefits administration and on-boarding, among many others. This web-based tool is highly-flexible and compatible with all popular browsers. It allows employees to check on all transactions and information related to their work. Managers can use the app to get pertinent information across all existing departments and applications. Errors and redundancies are minimized as the product makes use of a single record for each employee.
“If you need a framework to test web services, you may use a different set of tools within a framework,” says Jones. “You should be able to combine tools within a framework in a way that allows you to test, so you are not limited to just UI, integration, or web-services testing. Build your framework in a way that supports a range of testing goals.”
Successive development cycles will require execution of same test suite repeatedly. Using a test automation tool, it's possible to record this test suite and re-play it as required.Once the test suite is automated, no human intervention is required.This improved ROI of Test Automation.The goal of Automation is to reduce the number of test cases to be run manually and not to eliminate Manual Testing altogether.
Test automation on the other hand is the automated execution of predefined tests. A test in that context is a sequence of predefined actions interspersed with evaluations, that James Bach calls checks. These checks are manually defined algorithmic decision rules that are evaluated on specific and predefined observation points of a software product. And herein lies the problem. If, for instance, you define an automated test of a website, you might define a check that ascertains a specific text (e.g. the headline) is shown on that website. When executing that test, this is exactly what is checked—and only this. So if your website looks like shown in the picture, your test still passes, making you think everything is ok.
QuickBooks offers literally hundreds of templates for almost any report you could conceivably need.  Invoicing? You got it. Accounts payable? Not a problem. Inventory? Check. Time tracking? Yes. QuickBooks will manage your contacts and handle tax issues, forms and returns. It will create a budget for you and do your payroll — although the payroll feature is an add-on that costs a little extra. QuickBooks does pretty much everything except drive you to work.
The takeaway is that testing is a process requiring human intervention. Bas Dijkstra, an experienced test automation consultant, describes how even the term “test automation” is flawed unless you understand what is and isn’t automated. The actual “learning, exploring, and experimenting” involved in manual, human-performed testing cannot be automated, according to Dijkstra. He writes:

I think we can all agree that automation is a critical part of any organization's software delivery pipeline, especially if you call yourself "agile." It's pretty intuitive that if you automate testing, your release cycles are going to get shorter. "So, if that's the case," you might say, "why don't we just automate everything?" There's a good reason: automation comes with a price.
There's plenty of failure in that combination. First of all, the feedback loop from development to test is delayed. It is likely that the code doesn't have the hooks and affordances you need to test it. Element IDs might not be predictable, or might be tied to the database, for example. With one recent customer, we couldn't delete orders, and the system added a new order as a row at the bottom. Once we had 20 test runs, the new orders appeared on page two! That created a layer of back and forth where the code didn't do what it needed to do on the first pass. John Seddon, the British occupational psychologist, calls this "failure demand," which creates extra work (demand) on a system that only exists because the system failed the first time around.
An important part of UI testing is verifying typical use cases. For example, a typical use case for a hotel booking website includes searching for an available room, selecting one, entering reservation details, and confirming the booking. When the test should be successful for the data values provided, it is called a “happy path scenario.” Functional testing also validates the behavior of the application when no rooms are available for the desired date (the “sad path”) as well as when the user enters out-of-range dates for a reservation or an invalid credit card number (the “bad path”). Ranorex Studio’s data-driven testing automates the process of repeating a test for multiple data values so you can effortlessly cover the happy path, sad path, and bad path. Data values can be retrieved from an internal data table, external Excel file or SQL table. Since the test data is stored separately from the test procedure, adding or changing scenarios is a snap. For more complex scenarios, Ranorex Studio supports local and global parameters, keyword-driven testing, and conditional test execution.
Tools are specifically designed to target some particular test environment, such as Windows and web automation tools, etc. Tools serve as a driving agent for an automation process. However, an automation framework is not a tool to perform a specific task, but rather infrastructure that provides the solution where different tools can do their job in a unified manner. This provides a common platform for the automation engineer.
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