If any similar business application errors occurred in the past then the issue resolution steps are retrieved from the support knowledge base and the error is resolved using those steps. If it is a new support error, then new issue resolution steps are created and the error is resolved. The new support error resolution steps are recorded in the knowledge base for future use. For major business application errors (critical infrastructure or application failures), a phone conference call is initiated and all required support persons/teams join the call and they all work together to resolve the error.
 Use Smartsheet to track the schedule and results of planned, current, and completed tests. Share the schedule with your team and collaborate on the details in real time, in one central location. Whether you’re running manual or automated tests, Smartsheet’s broad range of views – Calendar, Gantt, Card, and traditional Grid – allow you to manage progress the way you want. Organize test results with hierarchy and use comments to keep work in context.

Testing is a very important phase in the development process. It ensures that all the bugs are ironed out and that the product, software or hardware, is functioning as expected or as close to the target performance as possible. Even so, some tasks are too laborious to be done manually even though they are easy enough to do. This is where automated testing comes in.
Ranorex Studio produces straightforward and comprehensive test reports to reduce debugging time. View reports in Ranorex Studio, or formatted as a PDF and sent automatically by email. To get the fastest feedback, you can even view reports while testing is in progress. Choose whether or not to generate detailed logs, produce a JUnit-compatible report, or create a custom report template. Debug errors by jumping straight from the test report to the failed step in the test case. Use Ranorex predefined report levels to select messages by type such as “warning” or “error,” and include screenshots and snapshots in reports to aid in the debugging effort.
Freshdesk can be purchased on its own or can be purchased along with their sales, marketing, calling, chat, and collaboration tools. The most basic customer service desk plan is free for unlimited users, but has limited capabilities. Most teams will outgrow that tier fairly quickly just based on the need for efficiency, but the rest of the tiers are fairly affordable for small businesses. Freshdesk also makes it clear that you own your data, and you can export it from their systems at any time, which means you’re not locked in once you start.
You can (and should) regularly back up files to an external hard drive or NAS (network-attached storage) de­­vice in your office--but what if the whole place goes up in smoke? Hedge your bet with an online backup service like Mozy, which automatically archives whatever you'd like across the Internet, safe and sound. Just select what you want backed up, and Mozy does the rest, either in bulk while you sleep, or in real time, as files are changed. ($5 per month for unlimited service)
Quicken lets you manage both your personal and business finances in one place, making it a convenient solution for really small businesses and home-based entrepreneurs who don't need accounting software designed for larger or more established businesses. The downside, however, is that the software isn't cloud-based and is only available for Windows, though it has iOS and Android apps that allow you to view your data. quicken.com
Available in both open source and commercial versions, Sahi is centered around web-based application testing. Sahi is used inside of a browser, and can record testing processes that are done against web-based applications. The browser creates an easy-to-use environment in which elements of the application can be selected and tested, and tests can be recorded and repeated for automation. Playback functionality further makes it easy to pare down to errors.
HP's QTP, which is launched as Unified Functional Testing, provides automated functional testing and automated regression testing. It supports scripting interfaces and offers a GUI for easy use. It can be used for enterprise quality assurance. It uses VB scripts to specify test procedures and manipulate application's objects which are being tested.

Bugfender does not require any physical installation – it can be simply loaded onto any user’s device, even if it’s an obscure model you’ve never heard of. It logs 24-7, so you don’t just get crash reports – you get a forensic view under the hood of your application, even when things are running smoothly, and you get a breakdown of all the devices using your product, which is great for customer service.


Continuous testing is the process of executing automated tests as part of the software delivery pipeline to obtain immediate feedback on the business risks associated with a software release candidate.[14][15] For Continuous Testing, the scope of testing extends from validating bottom-up requirements or user stories to assessing the system requirements associated with overarching business goals.[16]
During a recent consulting assignment, a tester told me he spent 90 percent of his time setting up test conditions. The application allowed colleges and other large organizations to configure their workflow for payment processing. One school might set up self-service kiosks, while another might have a cash window where the teller could only authorize up to a certain dollar amount. Still others might require a manager to cancel or approve a transaction over a certain dollar amount. Some schools took certain credit cards, while others accepted cash only. To reproduce any of these conditions, the tester had to log in, create a workflow manually, and establish a set of users with the right permissions before finally doing the testing. When we talked about automation approaches, our initial conversation was about tools to drive the user interface. For example, a batch script like this:

Interactive home pages. Some small businesspeople love working with numbers, but many just want to sign on to their accounting application, do what's needed, and move on. Interactive home pages, or dashboards on these websites play two primary roles. First, they flag tasks that need attention and provide a bird's-eye view of your finances, with graphs, charts, and tables that quickly summarize real-time income, expenses, and cash flow. Second, most of these sites' dashboards contain links to working screens, so you can pay a bill or send an invoice or transfer funds between accounts—whatever needs to be done that day.


Unique on this list, the Galen Framework is designed for those who want to automate their user experience testing. Galen is a niche, specific tool that can be used to verify that your product is going to appear as it should on most platforms. Once testing has been completed, Galen can create detailed reports, including screenshots, and can help developers and designers analyze the appearance of their application over a multitude of environments. Galen can perform additional automated tasks using JavaScript, Java, or the Galen Syntax.
In this case, you could check the screens to see if they still created a user with the right setup, but once that's done, there's no need to recheck that create use works over and over. Instead, consider creating actual command-line parameters to speed up testing. In the example at the client, a simple command-line tool could have flipped the ratio from one hour a day of testing and seven hours of setup to seven hours of testing and one hour of setup.
The Internet can be a big, bad, scary place because of all the viruses and malware that are out there. The last thing any small business owner wants is for their work computer, tablet and/or smartphone to be infected by a malicious program that’ll set back the smooth running of their operations. These security and anti-virus apps give small businesses protection and peace of mind.
Selenium Testing Tools Cookbook is an incremental guide that will help you learn and use advanced features of Selenium WebDriver API in various situations for building reliable test automation. You will learn how to effectively use features of Selenium using simple and detailed examples. This book will also teach you best practices, design patterns, and how to extend Selenium.
Productivity is a rare property and skill that should never be underestimated. Often, it’s the secret ingredient that can take a small business from doing just okay to exceeding all expectations. When you know how to get things done successfully in a shorter period of time—you simply achieve more. These productivity apps are integral to small business success.
Selenium Testing Tools Cookbook is an incremental guide that will help you learn and use advanced features of Selenium WebDriver API in various situations for building reliable test automation. You will learn how to effectively use features of Selenium using simple and detailed examples. This book will also teach you best practices, design patterns, and how to extend Selenium.
Asana is a good project management tool for small teams and businesses that need to communicate frequently about ongoing projects. Look for individual dashboards to watch progress toward task and project goals as well as workflows, reminders, and notifications to keep everyone on task. You can track progress in Kanban boards, list views, or calendars, whatever works best for the individual.
Though every new small business accounting solution launches online these days, there's still a case to be made for using desktop products. They're more feature-rich than even the top-of-the-line cloud-based applications. They're faster. They're also local, so you can still work if your internet connection goes offline. Over the years, they've all come to depend on the internet for some of their functionality (online banking, integrated and mobile apps, and so on), but you can still access their core accounting tools even if your web connection is down.
The move to agile has led many teams to adopt a pyramid testing strategy. The test automation pyramid strategy calls for automating tests at three different levels. Unit testing represents the base and biggest percentage of this test automation pyramid. Next comes, service layer, or API testing. And finally, GUI tests sit at the top. The pyramid looks something like this:
In this case, you could check the screens to see if they still created a user with the right setup, but once that's done, there's no need to recheck that create use works over and over. Instead, consider creating actual command-line parameters to speed up testing. In the example at the client, a simple command-line tool could have flipped the ratio from one hour a day of testing and seven hours of setup to seven hours of testing and one hour of setup.
Welcome to our free online programming courses. We’ve created these courses to facilitate the training we offer in the Automation in Testing namespace, but also to provide free high quality resources to the testing and software development community. Our current courses can be broken down into three categories, Programming Basics, Language Basics and Selenium WebDriver. We hope to get some video versions of these courses made this year and those will be available on the Ministry of Testing Dojo.
First, you need the right tools. Second, you need qualified testers who need to be trained. Third, you need to invest time and effort in automation infrastructure and to develop tests on top of it. Developing automated tests is a software development effort itself. Tests need to be designed, coded, and validated before you can really put them to use. But the biggest effort comes just when you think you're done.
Selenium is used for cross-browser testing and for web-browser test automation. To use this tool, the testers must have advanced programming skills for writing complex and advanced test scripts. These skills are required to build automation frameworks and libraries for specific testing needs. Selenium is an open source tool that is commonly used by developers and testers who are well versed with programming languages such as Java, C#, Perl, Python, Scala, Groovy, PHP & Ruby.

We then created an extensive list of accounting software. It included software from our research as well as applications we were already familiar with and vendors who have previously pitched their software to us. We narrowed down this list based on different use-case scenarios and a wide range of criteria, which we've listed in detail below. As part of our research, we studied user reviews, watched tutorial videos and checked out customer resources offered by each vendor, such as knowledgebases, blogs and guides.


With EasyForm Expense Management, employees will no longer have to physically submit expense reports. Users can take a snapshot of their receipts and easily upload them alongside their expense claims. Thereafter, managers can quickly approve or reject expense claims based on acquired data and audits. The software also utilizes GPS technology for reconciling travel-related expenses by tracking distance traveled during a business trip. Its travel intelligence capability also provides useful insights on how to better optimize one’s cost and spend.
As mentioned previously, automated testing frees you up to focus on larger issues such as customer needs, functionality and improvements. Automated testing also reduces the cost and need for multiple code revisions, so over the course of time, the investment pays out. In addition, each time the source code is modified, the software tests can be repeated. Manually repeating these tests is costly and time-consuming, but automated tests can be run over and over again at no additional cost.
Mozilla's Thunderbird (our e-mail pick; see that category below) lacks a calendar, so most business users rely on the equally free Sunbird for scheduling. It's a very straightforward application, with day, week, and month views, and even a publishing feature to enable sending your calendar to a Web site, should you wish to make it public. Get the Lightning plug-in to integrate Sunbird directly with Thunderbird. (free)
A growing trend in software development is the use of unit testing frameworks such as the xUnit frameworks (for example, JUnit and NUnit) that allow the execution of unit tests to determine whether various sections of the code are acting as expected under various circumstances. Test cases describe tests that need to be run on the program to verify that the program runs as expected.
The move to agile has led many teams to adopt a pyramid testing strategy. The test automation pyramid strategy calls for automating tests at three different levels. Unit testing represents the base and biggest percentage of this test automation pyramid. Next comes, service layer, or API testing. And finally, GUI tests sit at the top. The pyramid looks something like this:
The recently released World Quality Report 2017–2018 by Capgemini, Sogeti, and Micro Focus points out several interesting trends in software quality and testing. Two of three key trends are increasing test automation and widespread adoption of agile and DevOps methodologies. As the report shows, organizations need intelligent automation and smart analytics to speed up decision making and validation and to better address the challenges of testing smarter devices and products that are highly integrated and continuously changing. The report also suggests the need of smart test platforms that are self-aware and self-adaptive to support the complete application lifecycle.
The Internet can be a big, bad, scary place because of all the viruses and malware that are out there. The last thing any small business owner wants is for their work computer, tablet and/or smartphone to be infected by a malicious program that’ll set back the smooth running of their operations. These security and anti-virus apps give small businesses protection and peace of mind.

You need collaboration and extensive automation to achieve Continuous Delivery. According to Fowler, the rewards of doing so successfully include reduced risk, believable progress, and user feedback. Continuous Delivery is an important method in Agile development. It helps remove obstacles that prevent the frequent deployment of features. Automation testing is a fundamental part of the continuous development practice associated with Agile.  
Unlike many accounting software products that limit transactions unless you purchase a more expensive package, FreeAgent is a cloud-based program that supports unlimited users, clients and invoices for one monthly price. It also has a project management feature to help you keep track of billable hours and expenses. FreeAgent is best for freelancers, consultants and other project-based businesses. freeagent.com
In my organization, we've taken automation to the extreme, and we automate every test we believe will yield a good ROI. Usually, this means we run automation tests on all delivered features at both sanity and end-to-end levels. This way, we achieve 90 percent coverage while also maintaining and growing our test automation suite at all stages of the application lifecycle.
Odoo is an all-in-one business management software that offers a range of business applications which forms a complete suite of enterprise management applications. It covers CRM, eCommerce, accounting, inventory, sales, and project management. Odoo apps are perfectly integrated with each other, allowing you to fully automate your business processes.

The use of GUI applications introduced the first generation of automated test tools capable of performing record and playback functions. Testers continued to write down scenarios and test scripts, but the widespread use of GUI meant that users of an application now had multiple ways to interact with the software. Testers had to overcome this scenario, and the evolution of test automation tools gained momentum.
An important part of UI testing is verifying typical use cases. For example, a typical use case for a hotel booking website includes searching for an available room, selecting one, entering reservation details, and confirming the booking. When the test should be successful for the data values provided, it is called a “happy path scenario.” Functional testing also validates the behavior of the application when no rooms are available for the desired date (the “sad path”) as well as when the user enters out-of-range dates for a reservation or an invalid credit card number (the “bad path”). Ranorex Studio’s data-driven testing automates the process of repeating a test for multiple data values so you can effortlessly cover the happy path, sad path, and bad path. Data values can be retrieved from an internal data table, external Excel file or SQL table. Since the test data is stored separately from the test procedure, adding or changing scenarios is a snap. For more complex scenarios, Ranorex Studio supports local and global parameters, keyword-driven testing, and conditional test execution.
A light and straightforward automated software testing tool, Watir can be used for cross-browser testing and data-driven testing. Watir can be integrated with Cucumber, Test/Unit, and RSpec, and is free and open source. This is a solid product for companies that want to automate their web testing. As well as for a business that works in a Ruby environment.
TestingXperts’ has developed an extensible automation framework, ‘Tx-Automate’, which is modular, reusable, integrated and compatible. The framework has ‘out-of-the-box’ best-in-class features for test automation including rich custom reporting, third party integrations, configurable execution options, etc. The framework helps configure/ create test suites by combining various automated tests and making those test suites available for execution. It inculcates industry best practices and features and can drastically reduce the effort to kick-start automation. As one of the best automation testing companies, we have dedicated teams with core expertise on all industry-leading tools like Selenium, HP UFT, Coded UI, TestComplete, Ranorex, Appium, etc. and can support test automation with a scripting language your team is comfortable with.
You shouldn’t have to jump through hoops to be successful. We believe support should be fast, friendly, and affordable. Every TestComplete customer gets a dedicated customer success manager for comprehensive onboarding and quick support. We also offer FREE trainings for all of our automated test tools, as well as webinars on popular industry topics like automation frameworks and mobile testing. With our help, you will become an expert in test automation in no time.
Every software project takes time before its requirements and design stabilize. A classic comparison is between the UI that can change at any time in an application's lifecycle and back-end services that may live untouched for generations. Agile projects behave differently from waterfall in this respect. If you're developing a SaaS product, you must use automation to support frequent deliveries, but you'll have to carefully consider the effort you invest in developing tests because your requirements may also change frequently. This a fine balance you'll have to learn to work with. For an on-premise solution, it may be easier to identify the stage in which automation tests can be safely developed and maintained. For all these cases, you have to carefully consider when it's cost-effective to develop automated tests. If you start from day one, you'll expend a lot of resources shooting at a moving target.
The medium size, or small and medium-sized enterprise (SME), has a broader range of software applications, ranging from accounting, groupware, customer relationship management, human resource management systems, outsourcing relationship management, loan origination software, shopping cart software, field service software, and other productivity enhancing applications.
The Business User calls the business application support team phone number or sends an e-mail to the business application support team. The business application support team gets all the details of the error from the business user on the phone or from the e-mail. These details are then entered in a tracking software. The tracking software creates a request number and this request number is given to the business user. This request number is used to track the progress on the support issue. The request is assigned to a support team member.
Tools are specifically designed to target some particular test environment, such as Windows and web automation tools, etc. Tools serve as a driving agent for an automation process. However, an automation framework is not a tool to perform a specific task, but rather infrastructure that provides the solution where different tools can do their job in a unified manner. This provides a common platform for the automation engineer.
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