Zendesk offers modular service and support software that’s built for enabling customer communication. The most basic plans are priced per user so even the smallest businesses have a dedicated software for customer interactions. Track customer support tickets within an email-like interface where support teams can collaborate. You can also opt for specialized tools that centralize interactions from all over the web, making customer connections easier to manage.
Although all accounting software products have invoicing tools, FreshBooks' are incredibly easy to use. The WYSIWYG format is intuitive, and with just a few clicks you can add billable time and expenses, customize the look of the invoice and set up recurring invoices, automatic payment reminders and late fees. This accounting software connects to your bank, generates several reports, tracks time and helps you manage projects. [Go here for a full review of FreshBooks.]

This article uses the term “tester” to refer to the person involved in testing software with automation tools. It is not meant to distinguish by job title or technical proficiency. Jim Hazen describes himself as a hybrid, or “technical tester,” because he can write test scripts and develop what he refers to as “testware.” The trend is to hire for multiple skillsets, but that does not mean the non-technical stakeholders involved in software development don’t benefit from automation testing.

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