Although this a complete list of the best software for small businesses in each of these categories, there might be other options that work better for your company. Click on the category headers below for a full list of available products. For personalized recommendations based on your business needs call one of our Technology Advisors at 877-822-9526 for a free, 5-minute consultation.
I am using Xero for three years already, and I never encountered a security issue. I’ve logged in from several devices, and each time I got a unique code sent to my mobile phone to access the account, there is no way to get around that. From what I know, they are also backing up data on several locations, so I see no reason for you not to consider it.

Crispin and Gregory define Test-Driven Development (TDD) as the process of writing and automating small unit tests before writing the piece of code that will make the test pass. TDD is used for continuous integration testing to ensure small units of code work together first. A unit test verifies the behavior of a small part of the code in the overall system. These tests are the primary candidate for the majority of automated tests. Even teams that are not practicing Agile development use TDD to prevent defects and design software (Agile Testing, 2008).
Realizing the benefits of software automation testing first requires understanding that automation isn’t automatic. If you understand the basics — what it is, what it is not, who uses it and why they do so — you will start to see why automation testing is fundamental to modern software development. The efficiency gains associated with successful test automation require the use of automation frameworks and proper automation software tools.

Test automation on the other hand is the automated execution of predefined tests. A test in that context is a sequence of predefined actions interspersed with evaluations, that James Bach calls checks. These checks are manually defined algorithmic decision rules that are evaluated on specific and predefined observation points of a software product. And herein lies the problem. If, for instance, you define an automated test of a website, you might define a check that ascertains a specific text (e.g. the headline) is shown on that website. When executing that test, this is exactly what is checked—and only this. So if your website looks like shown in the picture, your test still passes, making you think everything is ok.
Ranorex Studio produces straightforward and comprehensive test reports to reduce debugging time. View reports in Ranorex Studio, or formatted as a PDF and sent automatically by email. To get the fastest feedback, you can even view reports while testing is in progress. Choose whether or not to generate detailed logs, produce a JUnit-compatible report, or create a custom report template. Debug errors by jumping straight from the test report to the failed step in the test case. Use Ranorex predefined report levels to select messages by type such as “warning” or “error,” and include screenshots and snapshots in reports to aid in the debugging effort.

Though it is expensive, Unified Functional Testing is one of the most popular tools for large enterprises. UFT offers everything that developers need for the process of load testing and test automation, which includes API, web services, and GUI testing for mobile apps, web, and desktop applications. A multi-platform test suite, UFT can perform advanced tasks such as producing documentation and providing image-based object recognition. UFT can also be integrated with tools such as Jenkins.
Jones defines BDD as the process where teams use domain-specific language to express the expected behavior of an application through scenarios. She points out that this is not magic - there is automation code involved in the process - but that BDD is ideal for developers and testers sharing automation work. Specialized tools like Cucumber, the most popular open source tool for automation code integration, executes this work and is the tool of choice for Jones.
The takeaway is that testing is a process requiring human intervention. Bas Dijkstra, an experienced test automation consultant, describes how even the term “test automation” is flawed unless you understand what is and isn’t automated. The actual “learning, exploring, and experimenting” involved in manual, human-performed testing cannot be automated, according to Dijkstra. He writes:
Automated testing or test automation is a method in software testing that makes use of special software tools to control the execution of tests and then compares actual test results with predicted or expected results. All of this is done automatically with little or no intervention from the test engineer. Automation is used to to add additional testing that may be too difficult to perform manually.
Angie Jones is a Consulting Automation Engineer who advises several Scrum teams on automation strategies and has developed automation frameworks for many software products. Angie speaks and teaches internationally at software conferences, serving as an Adjunct College Professor of Computer Programming, and also teaches tech workshops to young girls through TechGirlz and Black Girls Code. Find out more on LinkedIn and at angiejones.tech
IBM RFT is well suited for regression and functional testing.  It is a data-driven testing platform that supports applications like .Net, Java, SAP, Flex, and Ajax.  The scripting languages used by RFT are .Net and Java. One of the unique features of IBM RFT is Storyboard testing which simplifies test visualization by recording and visualizing user actions with the help of application screenshots in a storyboard format. It also allows editing using natural language. It also offers integration with IBM Jazz application lifecycle management like IBM Rotational Team Concert and Rational Quality Manager.
Katalon Studio is a powerful test automation solution for mobile, Web, and API testing. And it is completely FREE! It provides a comprehensive set of features for test automation, including recording actions, creating test cases, generating test scripts, executing tests, reporting results, and integrating with many other tools in the software development lifecycle.
While ensuring quality at all times is of utmost importance to this model, it’s not all that counts. The speed at which all of the development and testing occurs also matters quite a lot. That’s because if something in the pipeline stalls or breaks down, it holds up everything else and slows down the release of new developments. And given that the need to deliver new releases faster and on a more regular basis paved the way for this continuous delivery and testing model, that roadblock defeats the purpose of taking this approach.
A second common type of test data is the export-to-zip/import-from-zip combination. Teams that do this create a common sample test data set, with known expected results to search, and known users. The deploy pipeline creates a sample environment with a clean database, then imports the zip file. Some of my customers who have a multitenant system, where many users share the same database, think this option isn't a realistic simulation. In that case I suggest finding a way to export, delete, and re-import by account.
GetResponse is best known as an email marketing platform, but they’ve expanded their offerings significantly in the past couple of years with CRM, webinars, and marketing automation tools. The GetResponse marketing automation is built around drag-and-drop workflows that you can set up to mimic customer journeys through your website and toward conversion.
Many people have tried to make this point in different ways (e.g. this is also the quintessence of the discussion about testing vs. checking, started by James Bach and Michael Bolton). But the emotionally loaded discussions (because it is about peoples self-image and their jobs) often split discussants into two broad camps: those that think test automation is “snake oil” and should be used sparsely and with caution, and those that think it is a silver bullet and the solution to all of our quality problems. Test automation is an indispensable tool of today’s quality assurance but as every tool it can also be misused.
LiveAgent is a little more expensive for the most basic plan, but there are a lot of features packed in that you wouldn’t get from similarly priced options. Customer satisfaction and self-service tools, service level agreement rules and reporting, and even canned answers for common questions are all included at the lowest subscription cost. LiveAgent also has an optional VOIP tool as an extra add-on for companies who want to integrate their customer phone calls directly with their help desk.
It is exactly SMB-friendly accounting systems that invest the most in efficient billing & invoicing technology, as larger companies are usually looking at tools they can integrate with their bank service providers, and handle payments from their original accounts. The challenge is, as you noticed, to get a standalone and restrictions-free product, or at least one where you don’t have to pay recurring fees each time you cross a predetermined limit.
Test automation mostly using unit testing is a key feature of extreme programming and agile software development, where it is known as test-driven development (TDD) or test-first development. Unit tests can be written to define the functionality before the code is written. However, these unit tests evolve and are extended as coding progresses, issues are discovered and the code is subjected to refactoring.[5] Only when all the tests for all the demanded features pass is the code considered complete. Proponents argue that it produces software that is both more reliable and less costly than code that is tested by manual exploration.[citation needed] It is considered more reliable because the code coverage is better, and because it is run constantly during development rather than once at the end of a waterfall development cycle. The developer discovers defects immediately upon making a change, when it is least expensive to fix. Finally, code refactoring is safer when unit testing is used; transforming the code into a simpler form with less code duplication, but equivalent behavior, is much less likely to introduce new defects when the refactored code is covered by unit tests.
Quickbooks Online is an accounting solution specifically targeted at small businesses and freelancers as it simplifies the most complex accounting processes. It has become a popular tool among accountants, bookkeepers, small business owners and finance officers. For up to five users, all the app’s features can be accessed. However, functionalities are limited for packages with unlimited number of users. To learn more about this software and see if it matches your needs, you can easily sign up for a QuickBooks Online free trial here.
Making the decision to purchase software can feel overwhelming for many small businesses just getting their feet under them. It’s scary to sign on to a $100 per month subscription when the ROI isn’t immediately apparent. But as technology has progressed over the past several years, sophisticated business technology has become affordable for even the smallest companies. Small business software is more accessible than ever. 
Unique on this list, the Galen Framework is designed for those who want to automate their user experience testing. Galen is a niche, specific tool that can be used to verify that your product is going to appear as it should on most platforms. Once testing has been completed, Galen can create detailed reports, including screenshots, and can help developers and designers analyze the appearance of their application over a multitude of environments. Galen can perform additional automated tasks using JavaScript, Java, or the Galen Syntax.
The subscription model. Desktop software was and is expensive, a few hundred dollars for a product you're probably not sure upfront that you'll end up using, and that you'll be asked to upgrade in 12 months. The online model is very much pay as you go, and pay for just the seats you need. Generally, you can sign up for a free trial and pay anywhere from roughly $5 to $70 per month for an accounting website, and you're not usually locked into a contract. Furthermore, all the upgrades are built in, and your data is all backed up in the cloud. Of course, if the service (or your internet connection) goes down, you're out of luck, however.

Eggplant Functional is a user-centric testing tool that enables mobile testers to test any application that can be controlled, such as mobile, desktop, or web. Part of the Digital Automation Intelligence Suite, Eggplant Functional is a visual testing tool that enables enterprise mobility teams to dynamically test from the user perspective, from the user experience (UI) standpoint, with advanced image search, image recognition and text recognition, instead of testing from the code.
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What to automate, when to automate, or even whether one really needs automation are crucial decisions which the testing (or development) team must make.[3] A multi-vocal literature review of 52 practitioner and 26 academic sources found that five main factors to consider in test automation decision are: 1) System Under Test (SUT), 2) the types and numbers of tests, 3) test-tool, 4) human and organizational topics, and 5) cross-cutting factors. The most frequent individual factors identified in the study were: need for regression testing, economic factors, and maturity of SUT.[4]
A test automation framework is an integrated system that sets the rules of automation of a specific product. This system integrates the function libraries, test data sources, object details and various reusable modules. These components act as small building blocks which need to be assembled to represent a business process. The framework provides the basis of test automation and simplifies the automation effort.
You already know the value of software testing. But fast-paced software development environments can create time and cost constraints that make it difficult to thoroughly test an application prior to release. If defects slip undetected into the production environment, the result can be customer dissatisfaction and increased maintenance costs. Test automation allows your team to execute more tests in less time, increasing coverage and freeing human testers to do more high-level, exploratory testing. Automation is especially beneficial for test cases that are executed repeatedly, such as those for cross-browser and cross-device compatibility, and those that are part of a full or partial regression suite.
A total payroll solution known for its ease-of-use, OnPay is highly-designed for small to medium-size businesses. This cloud-deployed software has the ability to streamline your payroll processes while automating tax filing and payment. You can enter payment data like tips, hours, bonuses and reimbursements easily. It can likewise manage benefits such as compensation insurance (for pay-as-you-go workers), health insurance and 401(k).
“The most important thing to consider is the problem you are trying to solve. Many test automation initiatives fail because teams are trying to jump in head first and automate every test possible instead of the most valuable tests according to the goals of development. They find themselves in a maintenance nightmare. Pick the most valuable test you were already performing manually and automate those first.”
Digital dashboards, also known as business intelligence dashboards, enterprise dashboards, or executive dashboards. These are visually based summaries of business data that show at-a-glance understanding of conditions through metrics and key performance indicators (KPIs). Dashboards are a very popular tools that have arisen in the last few years.[when?]
The example is trivial; of course you'll create a login function that you can reuse. But when we get to the nitty-gritty of the application — creating new data, editing rows and profiles, searching, and so on — it is tempting to just get the code to work. As you add new features, you copy/paste to make a new automated example. Over a period of years, you end up with a lot of copied/pasted code.
This article uses the term “tester” to refer to the person involved in testing software with automation tools. It is not meant to distinguish by job title or technical proficiency. Jim Hazen describes himself as a hybrid, or “technical tester,” because he can write test scripts and develop what he refers to as “testware.” The trend is to hire for multiple skillsets, but that does not mean the non-technical stakeholders involved in software development don’t benefit from automation testing.

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