Freshdesk can be purchased on its own or can be purchased along with their sales, marketing, calling, chat, and collaboration tools. The most basic customer service desk plan is free for unlimited users, but has limited capabilities. Most teams will outgrow that tier fairly quickly just based on the need for efficiency, but the rest of the tiers are fairly affordable for small businesses. Freshdesk also makes it clear that you own your data, and you can export it from their systems at any time, which means you’re not locked in once you start.
Software tests have to be repeated often during development cycles to ensure quality. Every time source code is modified software tests should be repeated. For each release of the software it may be tested on all supported operating systems and hardware configurations. Manually repeating these tests is costly and time consuming. Once created, automated tests can be run over and over again at no additional cost and they are much faster than manual tests. Automated software testing can reduce the time to run repetitive tests from days to hours. A time savings that translates directly into cost savings.
With the experience of advising clients on test automation and architecting their automation journey, TestingXperts is one of the leading automation testing companies that generates the value you always wanted through test automation. Our test automation solutions support your business objectives by designing an automation strategy aligned with enterprise goals. We carry out a detailed tool evaluation exercise to recommend an optimized tool inventory to suit your needs and budget.
With tools like TestComplete, the evolution from manual to automated testing does not have to be difficult. By allowing you to see every action you make, either while generating test code or in administering tests, manual testers can see exactly where to make adjustments while they’re learning. After using automated testing tools and techniques, manual testing has proven to be an effective way of double-checking the software to make sure there is no stone left unturned. In that sense, manual and automated testing go hand-in-hand and, when used properly, can ensure that the final product is as good as it can be.
Built for small businesses to enterprises, EasyForm Expense Management provides users with an easy way to control, track, and manage their expenditures to enhance their bottom line. This online expense tracking and management solution paints a clear picture on all expenses through complete visibility on expense records and various reporting tools, such as category and split reports.
Really small businesses need really simple accounting software. Zoho Books offers all of the basic features microbusinesses need as well as advanced tools and integrations so you can continue using the software as your business grows. Furthermore, compared with other accounting software for really small businesses, Zoho Books has the best price for all of its capabilities. [Go here for a full review of Zoho Books.]
But don't despair, there's a whole breed of online accounting tools made just for freelancers and sole proprietors, and we've reviewed them. The best of them are extremely affordable and offer mobile versions, integration with major banks, quarterly estimated income tax calculations, reports that make sense for very small businesses, and more. They may not offer a ton of integration with other add-ons and corporate homepages for employee access—or a bunch of other things you don't need.
Manage relationships with contacts, leads, customers, and vendors with Capsule. This online CRM pulls everything you know about a company or contact into one place, and gives easy access to everyone who needs it. Sales, marketing and customer success teams can easily see what their team has been doing, centralizing data and avoiding double-emailing or manual checks.
Cloud-based accounting and invoicing management platform Sage Business Cloud Accounting is designed to cater to small businesses. Its core functionalities include accounting, compliance and expense management. What sets Sage Business Cloud Accounting apart from its sister app Sage 50c is that the former is an add-on service that allows for the integration of the latter to the cloud, resulting in cloud storage and accessibility for all your accounting data. This combination makes Sage Business Cloud Accounting better than ever.

To keep track of our ever-growing suite of tests, we also classify the automation status of our tests ("already automated," "blocked," "cannot be automated," "in progress," "to be automated") and define the scope of each test (API, integration, user interface, end-to-end, etc.) Note that we have recognized that not all tests should (or can) be automated.
Infusionsoft Complete can track up to 10,000 contacts for you, but Infusionsoft also offers less complex programs that accommodate less if you don’t need this capacity. You can live-record interactions with clients or customers and incorporate comments or details regarding how “hot” they are, as well as their preferences or quirks. You or an employee can call up the file before meeting with someone and get a quick rundown of what you can expect.
Some software testing tasks, such as extensive low-level interface regression testing, can be laborious and time-consuming to do manually. In addition, a manual approach might not always be effective in finding certain classes of defects. Test automation offers a possibility to perform these types of testing effectively. Once automated tests have been developed, they can be run quickly and repeatedly. Many times, this can be a cost-effective method for regression testing of software products that have a long maintenance life. Even minor patches over the lifetime of the application can cause existing features to break which were working at an earlier point in time.
Mozilla's Thunderbird (our e-mail pick; see that category below) lacks a calendar, so most business users rely on the equally free Sunbird for scheduling. It's a very straightforward application, with day, week, and month views, and even a publishing feature to enable sending your calendar to a Web site, should you wish to make it public. Get the Lightning plug-in to integrate Sunbird directly with Thunderbird. (free)
GitHub’s major competitor is Bitbucket, an Atlassian product that has deep integrations with JIRA, Confluence, and Trello. For up to 10 users, Bitbucket is cheaper. When you hit 10+, it’s more expensive but may work out as cheaper for large enterprises. Also, if your company is looking to spark interest in the open source community, there’s no bigger audience than GitHub’s.
Building a successful automated testing strategy is tough and the approach will vary on a team-by-team basis. No team is completely identical to another. Some may consist of more manual testers than automation engineers, while some may have shifted left and depend on developers to do the heavy lifting. Budget, deadlines, application type, and development model are all factors that impact how an automated testing strategy should outlined be implemented.
While automation saves you a lot of time, it still takes time. You can't run all your tests all the time. It takes too long and would generate an unmanageable analysis and maintenance effort. In my group, we've taken both manual and automation testing to three levels: sanity, end-to-end, and full. In addition to our feature tests, on every code commit, we run a set of high level, cross-feature tests to make sure that a code change in one feature hasn't broken another one. Only then do we run a set of more extended tests specific to the feature for which the code was committed. Then, we run our suite of feature-level sanity tests on our continuous delivery environment every three hours to make sure all features are in good shape. We only do this on one browser though, because we've found that if a test fails, it doesn't usually depend on the browser. Finally, we run feature end-to-end testing on our nightly environment.
Security matters are among our prioritized criteria when comparing and listing suggestions, and they played a role when picking the 5 products above. They all use bank-grade data encryption technology and comply with leading safety regulations, and will assume full responsibility on eventual safety breaches as soon as you become their client. With data being hosted in cloud, and accessible only with valid credentials, you won’t risk losing it even if something happens to your device. With locally hosted solutions, however, you will need a dedicated team to work around your security network, and to keep an eye 24/7 to prevent a crash or an intruder.
Zendesk offers modular service and support software that’s built for enabling customer communication. The most basic plans are priced per user so even the smallest businesses have a dedicated software for customer interactions. Track customer support tickets within an email-like interface where support teams can collaborate. You can also opt for specialized tools that centralize interactions from all over the web, making customer connections easier to manage.
Considering all of its shortcomings, we are lucky that testing existing functionality isn’t really testing. As we said before, real testing is questioning each and every aspect and underlying assumption of the product. Existing functionality has already endured that sort of testing. Although it might be necessary to re-evaluate assumptions that were considered valid at the time of testing, this is typically not necessary before every release and certainly not continuously. Testing existing functionality is not really testing. It is called regression testing, and although it sounds the same, regression testing is to testing like pet is to carpet—not at all related. The goal of regression testing is merely to recheck that existing functionality still works as it did at the time of the actual testing. So regression testing is about controlling the changes of the behaviour of the software. In that regard it has more to do with version control than with testing. In fact, one could say that regression testing is the missing link between controlling changes of the static properties of the software (configuration and code) and controlling changes of the dynamic properties of the software (the look and behaviour). Automated tests simply pin those dynamic properties down and transform them to a static artefact (e.g. a test script), which again can be governed by current version control systems.
Email is a fantastic invention, but it is missing a few key features out of the box. For example: the ability to send emails later, if you don’t get a response. And notifications on which emails are awaiting your reply. Boomerang helps emails flow in and out of your inbox more easily, preventing the dreaded buildup of drafts, unreads and messages you’re “just saving for later” instead of archiving them.
FreshBooks is also cloud-based and it integrates very well with iOS and Android phones and tablets. You still get all its key features when you’re not at your desk, including the ability to track your time by project, invoice customers or clients and manage expenses. Invoices are custom-designed and FreshBooks will even let you accept credit card payments online. Customer support is said to be top-notch.
Drawbacks? Well, unlike some of the other automated android testing tools on our list, there’s no open source capability. To run tests, you need to connect your mobile devices via Wifi or USB, which can be tricky in certain locations, and you must install the Ranorex control app on each mobile device before you run a test on it. One final thing to note is that, unlike many rival testing tools, Ranorex does not have a device viewer when recording, so you’ll need access to the mobile device.
With Vyew, anyone can host an Internet session that lets scattered colleagues work together on a project in real time. This Web conferencing platform gives you a very simple whiteboard where you can upload documents for discussion, share your desktop, or create designs from scratch. You don't even have to register to use Vyew, but if you do, you get access to VoIP and other audio services. (free for up to 20 live participants; additional services extra)

LiveAgent is a little more expensive for the most basic plan, but there are a lot of features packed in that you wouldn’t get from similarly priced options. Customer satisfaction and self-service tools, service level agreement rules and reporting, and even canned answers for common questions are all included at the lowest subscription cost. LiveAgent also has an optional VOIP tool as an extra add-on for companies who want to integrate their customer phone calls directly with their help desk.
Katalon Studio is an automated testing platform that offers a comprehensive set of features to implement full automated testing solutions for Web, API, and Mobile. Built on top of the open-source Selenium and Appium frameworks, Katalon Studio allows teams to get started with test automation quickly by reducing the effort and expertise required for learning and integrating these frameworks for automated testing needs.
Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as an editor for Creating Keepsakes magazine and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes for Business.com and Business News Daily.
Tipalti is cloud-based accounts payable software for midsize businesses that have international suppliers, though it works with small businesses as well. It features automations for each step of the process, streamlining supplier onboarding, tax compliance, invoice management, global payments, reconciliation and reporting. It provides its users with a white-label, self-service supplier portal, and it supports payouts in 120 currencies and 190 countries. tipalti.com

Considering all of its shortcomings, we are lucky that testing existing functionality isn’t really testing. As we said before, real testing is questioning each and every aspect and underlying assumption of the product. Existing functionality has already endured that sort of testing. Although it might be necessary to re-evaluate assumptions that were considered valid at the time of testing, this is typically not necessary before every release and certainly not continuously. Testing existing functionality is not really testing. It is called regression testing, and although it sounds the same, regression testing is to testing like pet is to carpet—not at all related. The goal of regression testing is merely to recheck that existing functionality still works as it did at the time of the actual testing. So regression testing is about controlling the changes of the behaviour of the software. In that regard it has more to do with version control than with testing. In fact, one could say that regression testing is the missing link between controlling changes of the static properties of the software (configuration and code) and controlling changes of the dynamic properties of the software (the look and behaviour). Automated tests simply pin those dynamic properties down and transform them to a static artefact (e.g. a test script), which again can be governed by current version control systems.

Running a small business is hard and challenging. Many don’t survive past the first, few years. Using the right apps can make a big difference in helping you overcome the basic issues that every small business owners runs into when they have their own operation. They help you get organized, streamline your workflows, and get more done with greater efficiency and reliability.

Cucumber is a tool for working with the executable specifications. The executable specifications are used for greater collaboration among IT and business teams. This tool is useful for writing acceptance tests for the web application. Cucumber offers feature files that can be used as a go-to-documents by Business Analysts, Developers, and Testers, etc. Initially, Cucumber was implemented in Ruby language but later it was extended to the Java framework.  Cucumber supports languages such as Perl, PHP, Python, Net etc.


Email marketing is still a force to be reckoned with, even though it was one of the first forms of digital marketing to take off. In an age of social media, blogging and text messaging, email marketing is going strong because of the powerful results and conversion rates it gets for businesses of all types. Two email marketing services in particular are helpful to small businesses:
Ultimately, choosing the right test solution is going to mean paring down to the test results, test cases, and test scripts that you need. Automated tools make it easier to complete specific tasks. It is up to your organization to first model the data it has and identify the results that it needs before it can determine which automated testing tool will yield the best results.
If your business still doesn't have a blog--one of the best ways around to provide up-to-date company and product news--you're only about three years behind the curve. Hey, it's not too late to catch up: WordPress installs in minutes (it even offers a free, hosted option on WordPress.com), and the platform is dazzlingly easy to use (the site's home page carries an ad for WordPress for Dummies, but we doubt you'll need to crack that volume). WordPress so simple, your team will be begging to contribute to the blog instead of whining that it's too laborious. (free)
Though it is expensive, Unified Functional Testing is one of the most popular tools for large enterprises. UFT offers everything that developers need for the process of load testing and test automation, which includes API, web services, and GUI testing for mobile apps, web, and desktop applications. A multi-platform test suite, UFT can perform advanced tasks such as producing documentation and providing image-based object recognition. UFT can also be integrated with tools such as Jenkins.
Infusionsoft Complete can track up to 10,000 contacts for you, but Infusionsoft also offers less complex programs that accommodate less if you don’t need this capacity. You can live-record interactions with clients or customers and incorporate comments or details regarding how “hot” they are, as well as their preferences or quirks. You or an employee can call up the file before meeting with someone and get a quick rundown of what you can expect.
As an established solution, UFT enables enterprise mobility teams to buy into the MicroFocus ecosystem, or the HPE ecosystem, for improved support and timely releases. Although an expensive solution, there are a lot of content and guides available to help testers get up to speed testing and writing mobile test scripts with this more mature, established framework. To use UFT with Mobile Labs’ deviceConnect™, Mobile Labs recommends the use of Mobile Labs Trust™ to connect to mobile.
Asana is a good project management tool for small teams and businesses that need to communicate frequently about ongoing projects. Look for individual dashboards to watch progress toward task and project goals as well as workflows, reminders, and notifications to keep everyone on task. You can track progress in Kanban boards, list views, or calendars, whatever works best for the individual.
While automation saves you a lot of time, it still takes time. You can't run all your tests all the time. It takes too long and would generate an unmanageable analysis and maintenance effort. In my group, we've taken both manual and automation testing to three levels: sanity, end-to-end, and full. In addition to our feature tests, on every code commit, we run a set of high level, cross-feature tests to make sure that a code change in one feature hasn't broken another one. Only then do we run a set of more extended tests specific to the feature for which the code was committed. Then, we run our suite of feature-level sanity tests on our continuous delivery environment every three hours to make sure all features are in good shape. We only do this on one browser though, because we've found that if a test fails, it doesn't usually depend on the browser. Finally, we run feature end-to-end testing on our nightly environment.

Crispin and Gregory define Test-Driven Development (TDD) as the process of writing and automating small unit tests before writing the piece of code that will make the test pass. TDD is used for continuous integration testing to ensure small units of code work together first. A unit test verifies the behavior of a small part of the code in the overall system. These tests are the primary candidate for the majority of automated tests. Even teams that are not practicing Agile development use TDD to prevent defects and design software (Agile Testing, 2008).


Sometimes it can seem that the most difficult part of running a small business is selecting the proper software to take care of the more tedious details for you. Sure, your grandfather just sharpened his pencil when it came time to take care of the books, but this isn’t your grandfather’s business climate anymore. These days, there are many products available to streamline the process for you, so you can put your mind to more important things…like making money.
Ranorex Studio tools have the features that QA teams need to maintain consistent testing performance and deliver timely feedback about the quality of your application. Whether your team is testing software designed for desktop, web, or mobile devices, you can improve your software testing processes by downloading a free, 30-day trial of Ranorex Studio. Or, contact a member of our sales team for more information.
The origins of test automation start with the computing industry. The book, Automated Software Testing: introduction, management, and performance, notes that the history of automated software tests followed the evolution of software development. Software testing in the era of large database systems that supported scientific and government programs meant that a finite amount of test procedures could test a complete system at the end of the development cycle. With the rise of personal computing, the methods for testing software changed to keep up with increased demand for new software applications and new product features.
In our automated testing starter kit, we provide a variety of resources and tools for you to use to get the ball rolling. You will learn how to efficiently roadmap your efforts, build scalable and easily-maintainable automation frameworks, and how to compare and choose the right tool based on your needs. Don’t worry, we’ve also included tips regarding what testing types should remain manual. Not all tests can or should be automated, and to reiterate our previous statement, it’s essential for your success that some testing types, like exploratory testing, are performed manually.
A light and straightforward automated software testing tool, Watir can be used for cross-browser testing and data-driven testing. Watir can be integrated with Cucumber, Test/Unit, and RSpec, and is free and open source. This is a solid product for companies that want to automate their web testing. As well as for a business that works in a Ruby environment.
It’s true that everything is not to be automated using Automation testing process, things to be automated are; login forms, registration forms,and the place where numbers of users access the Software simultaneously can be automated. Moreover, all GUI items, connections with databases, field validations and many-more can be efficiently tested automatically rather than manually.
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