Terms of Service
Executive Process Service is operated by a company organized under the laws of Estonia, doing business as Executive Process Service. These terms apply to every order placed through this website for process service in New York City and New York State. Last updated: November 9, 2026.
What We Do
Executive Process Service coordinates service of process, court filing, skip tracing and subpoena delivery. We are not a law firm and we do not give legal advice. You are responsible for choosing the correct documents, the method of service under the CPLR or any other rule that applies, the recipient and the service address, and for meeting every court deadline, including the CPLR § 306-b filing window. Please order early enough for attempts to be made and for the affidavit of service to be returned before your deadline.
How Your Order Is Fulfilled
We may assign your order to independent process servers or process-serving companies, which may assign it further to their own servers. They are independent contractors, not our employees or agents, and each is responsible for its own licensing, registration and compliance with the rules of the place where service is made, including NYC Admin. Code § 20-403 where it applies. By placing an order, you authorize this and consent to us sharing your order details and documents with them as needed to attempt service and return proof of service. We may also hand your order to a different independent server or company, or arrange for a sheriff, marshal, constable or other officer to serve it, when the law calls for that or it is the practical option. Doing so can change the time frame. Fees charged by courts or officers, additional attempts and other add-ons are outside the tier price and may be billed separately.
No Guarantee of Service
Service depends on things outside our control, such as incorrect or incomplete information, a recipient who avoids service, doormen and building access, weather, closures and emergencies. The time frames shown for Standard, Rush Priority and 24-Hour Service are targets for the first attempt, not guarantees. An attempt may be delayed or may not be possible. We do not guarantee that service will be made, that it will be accepted, or that a court will uphold it.
Fees
Your fee, including any NYC surcharge shown at checkout, covers coordinating your order and the attempts described for the service tier you choose. Payment is made through Stripe's secure hosted checkout page when you place your order. A delayed or unsuccessful attempt is not by itself grounds for a refund. If you do not pay an agreed charge, such as an add-on billed after the order, you will also owe the reasonable costs of collecting it, including collection agency and attorney fees, as far as the law permits.
Billing Disputes and Chargebacks
Please raise any billing concern with us first and allow us an opportunity to resolve it before you dispute a charge with your bank or card issuer. Disputing a charge for work that was coordinated or attempted is a breach of these terms. When responding to a dispute, we may provide the card issuer or payment processor with our order records, our communications with you and proof of the attempts made.
Your Documents and Information
We and the servers handling your order take reasonable steps to protect your documents and personal information, but no method of transmission or storage is completely secure. To the extent the law allows, we are not liable for unauthorized access, loss or disclosure caused by third parties or by events outside our reasonable control. In every case, our total liability for any unauthorized access to, loss of or disclosure of your documents or information is limited, to the extent the law allows, to the same cap that applies to everything else in these terms: the amount you paid for the order concerned.
Limitation of Liability
To the extent the law allows, we are not liable for indirect, incidental or consequential losses, including missed deadlines, default judgments, dismissals, delays in a case, or lost profits. Our total liability for any order is limited to the amount you paid for that order. Where an order is placed fewer than 30 days before a court, statutory or other legal deadline, we accept no liability for any loss tied to that deadline. Allowing enough time is your responsibility.
Your Responsibility and Indemnity
You are responsible for the accuracy and lawfulness of the information and documents you provide. You will indemnify and hold harmless Executive Process Service, along with the independent servers and companies that fulfil your order, against all claims, losses and costs, including reasonable attorney fees, arising from (a) the information or documents you supply; (b) your use of the service, including any unlawful, harassing, abusive or improper use, or the service of false, altered or improper documents; or (c) your breach of these terms.
Events Outside Our Control
We are not responsible for delays or failures caused by events beyond our reasonable control.
Agreement and Changes
Placing an order means you agree to these terms. We may update them from time to time; the version in effect when you place your order applies to that order. If any part of these terms is found unenforceable, the remaining terms still apply.
Prohibited Uses
You may not use our service for any unlawful purpose; to harass, stalk, threaten or intimidate any person; to deliver false or altered documents; or to locate someone for an improper purpose. We may decline, pause or cancel any order at our discretion, including where we suspect any of these uses.
Time Limit for Claims
Any claim arising from an order must be brought within one year after the order was placed. To the extent the law allows, a claim brought later is permanently barred.
General Terms
These terms and our Privacy Policy make up the entire agreement between you and Executive Process Service regarding the service. Our failure to enforce any provision is not a waiver of it. We may assign our rights and obligations under these terms, for example to an affiliate or a successor business, but you may not assign yours without our consent. The provisions on fees, no guarantee of service, limitation of liability, indemnity, billing disputes, the time limit for claims and governing law survive completion of your order. You agree that we may send you notices and other communications by email at the address provided with your order.
Governing Law
These terms are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules. Any dispute about an order or these terms will be resolved in the courts of Estonia, unless the mandatory consumer-protection law of the place where you live provides otherwise, in which case those protections continue to apply.
Questions
Questions about these terms can be added to the Special Instructions field of the online order form. See also our Privacy Policy.